Technical Services Manager
Confirmed live in the last 24 hours
Minneapolis, MN, USA
Experience Level
  • Ability to perform job functions from any location with minimal oversight
  • Ability to stand, bend, and stoop for upwards of 8 hours a day; as well as lift or carry tools up-to-75 lbs. on a regular basis; with or without special accommodations, is required
  • Flexibility to take on additional projects and adapt to changes in priorities
  • Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment
  • Desire to work with a team or visit clients in person, weekly. (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.)
  • 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations, (A+, Network + or equivalent preferred)
  • Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred. (Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician)
  • Cradlepoint router or equivalent configuration, implementation and deployment knowledge. NCOS, NetCloud (Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred)
  • Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking
  • Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN
  • Identify and implement solutions within minimal assistance in a fast-paced environment
  • Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations
  • Conduct training sessions with customer technical points or contact and end users on Axon specific product applications
  • Create accurate computer network diagrams and documentation for design and planning of network communication systems
  • Customer coordination and execution of field commissioning tests
  • Deliver timely and detailed project deployment reports
  • Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale
  • Escalate product irregularities and problems to Product Managers during site deployments
  • Maintain regular and predictable attendance
  • Synchronize the operation of Axon products as they apply to the Fleet solutions
  • Train primary technical contacts and end users on the proper installation and use of the full suite of Axon Fleet's components and products
  • Troubleshoot applications, computers, networks and products
  • Validate the quality of 12V DC sub-contractor installations

1,001-5,000 employees

Military & defense technology
Company Overview
Axon provides electronic control devices to law enforcement and corrections agencies.
  • Medical, Dental, Vision
  • Fitness Programs
  • Mental Health
  • Pre-Tax Savings (401k, HSA, FSA)
  • Annual Bonuses
  • Stocks
  • Remote Work
  • Paid Time Off
  • Parental Leave
  • Room to Grow
  • Leadership Development Program
  • Learning and Development
Company Core Values
  • Be obsessed
  • Aim far
  • Win right
  • Own it
  • Join forces
  • Expect candor