Data Analyst
Support Operations
Posted on 3/8/2023

1,001-5,000 employees

Web performance & security platform
Company Overview
Cloudflare's mission is to help build a better Internet. The company specializes in providing a content delivery network and DDoS mitigation services.
London, UK
Experience Level
Desired Skills
Data Analysis
Google Analytics
Data & Analytics
  • Previous experience with Big Query, Data Studio (Looker), Amplitude, Google Analytics and Tableau
  • Ability to handle multiple high priority initiatives with a keen focus on data accuracy, quality, and consistency
  • 7+ years experience in a business/data analyst role supporting customer-facing teams
  • Extensive experience creating compelling dashboards visualizations
  • Critical thinking and the ability to deliver insights and recommendations based on the reports you will create
  • Strong communication and presentation skills
  • Self-starter with the ability to work independently
  • Stakeholder management and being able to work cross functionally
  • Develop compelling dashboards and automated reporting of key performance insights that can be used by the Support team
  • Work closely with Support leadership to report on key business metrics to spot trends and answer important questions
  • Help the product team to prioritize work by leveraging available data to identify high impact opportunities
  • Coordinate with cross-functional stakeholders including finance, HR, finance, and others to deliver data required for monthly business reviews
  • Participate in the early stages of projects to ensure that we always have success metrics defined
  • Continue building a culture that is data driven and measurable decision making
  • Develop and maintain processes to organize and compare disparate data sets
Desired Qualifications
  • Highly skilled at writing SQL to query relational databases; knowledge of R or Python is a plus
  • Computer Science background or equivalent technical skills
  • Previous experience in a technical support organization
  • Expertise is creating effective visualizations in Data Studio for a stakeholders across multiple functional areas and levels
  • A knack for managing internal stakeholders across cross-functional teams, timezones and level