In this role, you will:

• Build and lead an incredible team of Fleet Response Specialists across multiple locations with empathy and expertise. Some travel to new and existing locations is required. 
• Work with the Program Management, Product Management, Security, Communications, and other key partners to develop plans, innovative tools, and operational processes to support your team’s operations.
• Ensure Zoox has a robust and safe process to execute immediate operational responses to ensure the safety of our Riders and support our Robotaxis in the field and will provide effective prioritization and delegation, working closely with the Director and other leadership to proactively identify risks and mitigation strategies to de-risk and accelerate goals. 
• Build strong relationships with executives and other key stakeholders to provide an understanding of Fleet Response’s current state and forecast resource availability.
• Be excellent at working effectively in the gray space, bringing clarity to uncertainty, and enabling tactical and strategic decision-making. 
• Own the budget and people forecasting processes for Fleet Response. 

Qualifications:

• BA/BS in management, business, or a similar degree.
• At least 10 years of management experience leading diverse and decentralized technical operations.
• Demonstrated experience executing rapid response procedures and remaining calm under pressure when operating in higher-stress environments. 
• Demonstrated ability to develop diverse and exceptional teams from scratch, and define, streamline, and mature operations over time.
• Prior experience developing and using data and metrics to support strategic decision-making.
• Demonstrated ability to concisely and effectively communicate at all levels of an organization.

Bonus Qualifications:

• MBA degree
• Quick response military operations experience