Full-Time
ITSM Quality Account Manager
Posted on 11/15/2024
Makpar
11-50 employees
Cybersecurity and IT modernization consultancy for government
Senior
No H1B Sponsorship
Washington, DC, USA
Hybrid position requiring 5 days in-office every 2 weeks.
US Citizenship Required
- A Bachelor's Degree in Information Systems, Computer Science, Engineering, Business, or related field
- 5+ years of proven experience as a quality assurance manager or related role
- 3+ years of successful professional experience working in roles such as continual service improvement, quality control and design, or data analysis
- Understanding of ServiceNow reporting including workforce management modules
- Understanding of Service Desks
- Ability to build Forms and workflows using Microsoft PowerApps
- Excellent writing and verbal communication skills, and ability to create substantial relevant project documentation based on client requirements
- Thorough knowledge of methodologies of quality assurance and standards
- Excellent numerical skills and understanding of data analysis/statistical method
- ITIL v4 Foundation Certification
- A Quality Assurance certification such as American Society for Quality, Six Sigma Black Belt, Lean Six Sigma Black Belt, etc., and proven documented experience.
- Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant.
- The Quality Account Manager will provide oversight and management of the federal contract in three key areas: Continual Service Improvement, Quality Control, and Data Analysis.
- Responsible for assuring consistent quality of services, products and solutions provided by the client. This oversight includes:
- ... contributing information and analysis to strategic plans and reviews
- ... preparing and completing action plans; implementing production, productivity, quality, and customer-service standards
- ... identifying and resolving problems; completing audits; determining system improvements including SLA review and analysis
- ... helping to implement change to move federal agency closer to best-in-federal-service.
- Continuously strive to improve understanding of project requirements, processes and deliverables required to contribute to successful project delivery.
- Investigate and analyze issues to root cause and propose the fix, verify and validate the final solution.
- Onsite work up to 5 days every pay period i.e. 5 days over 2 weeks
Makpar Federal IT focuses on cybersecurity and IT modernization for the Federal government, providing consultancy services and custom IT solutions. They enhance government operations by modernizing IT infrastructure and improving cybersecurity measures, with a notable track record of working with agencies like the IRS. What sets Makpar apart is their in-house Makpar Innovation Lab, which develops and tests new solutions for Federal agencies. Additionally, as a family and women-owned business, they promote job opportunities for women and minorities, fostering an inclusive work environment.
Company Stage
N/A
Total Funding
N/A
Headquarters
Leesburg, Virginia
Founded
2008
6 month growth
↓ -4%1 year growth
↓ -4%2 year growth
↓ -4%
Simplify's Take
What believers are saying
- Winning a $115 million contract with the Department of Labor highlights Makpar's strong reputation and ability to secure high-value, long-term contracts.
- Recognition on the Inc. 5000 list and the Inc. 2021 Best in Business list underscores Makpar's rapid growth and industry leadership.
- The launch of initiatives like Makpar Cares and Makpar Engage demonstrates the company's commitment to employee well-being and engagement.
What critics are saying
- The highly specialized focus on Federal government contracts may limit Makpar's market opportunities and expose it to policy changes and budget cuts.
- Rapid growth, as evidenced by their Inc. 5000 listing, can strain resources and potentially impact service quality.
What makes Makpar unique
- Makpar's focus on the Federal government and its specialization in cybersecurity and IT modernization set it apart from competitors who may serve a broader market.
- The Makpar Innovation Lab's dedication to developing cutting-edge solutions like neural networks and machine learning for government applications showcases their commitment to innovation.
- As a family and women-owned business, Makpar's commitment to diversity and inclusion is a significant differentiator in the tech industry.
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