Leidos is seeking a LAN Support Administrator to be part of the mission solution and help lead SSA’s Digital Modernization Strategy.  Join one of our high performing teams responsible for responsible for Windows Desktop LAN support for onsite and remote staff. We serve the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month.  We are a team of forward-looking professionals in need of a strong candidate with these key required skills:  Customer Service, Windows Desktop Support (Windows 11), Install of Hardware and Software, Active Directory, and Incident/Ticketing System. 

If this sounds like a mission you want to be a part of, keep reading!

TEAM CULTURE

Your passion and values might be a good fit for our teams if you answer “yes” to the following questions:

• Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?
• Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?
• Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?
• Are you comfortable with proactive outward communication and technical leadership?
• Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?
• Do you have the flexibility, creativity, and resilience to pivot the mission for success?
• Do you have the courage to make tough ethical decisions with pride, transparency, and respect?

MENTORSHIP & CAREER GROWTH

Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced team members will be assigned to new hires for one-on-one mentoring, collaborative reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.

DAY TO DAY RESPONSIBILITIES

Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status.   Find your “Why” with us and take your place in our Leidos Family!!

• Use strong problem-solving skills and excellent customer service skills to troubleshoot onsite and remote user issues.
• Assist in the acquisition, installation, testing and evaluation of computer hardware and software.
• Install, configure, and troubleshoot desktops and laptops.
• Track inventory, including the location of all systems, software releases and telecommunications equipment.
• Conduct inventory reviews.
• Create technical documentation and administer on ServiceNow, Confluence, or SharePoint.
• Brief management, customer, team, or vendors using written or oral skills at appropriate technical level for audience.
• All other duties as assigned or directed.

FOUNDATION FOR SUCCESS (Basic Qualifications)

• Bachelor’s Degree in Computer Science, Mathematics, Engineering or a related field.  Additional years of experience may be substituted in lieu of degree.
• Master’s or Doctorate degree may substitute for required experience

• 3+ years of experience installing, configuring, and imaging hardware and software on desktops or laptops.
• 2+ years of combined experience providing technical support for Microsoft Windows, Active Directory.
• 2+ years of experience provide remote user customer support.
• Must be able to obtain and maintain a Public Trust. Contract requirement.

*** Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD

*** Selected candidate must be willing to work on-site at least 2 days a week.

FACTORS TO HELP YOU SHINE (Required Skills)

These skills will help you succeed in this position:

• Experience troubleshooting hardware/software interface and interoperability problems relating to system patches, updates and enhancements on workstations and laptops.
• Experience with imaging, configuring, deploying, and troubleshooting desktop, laptops, and iPhones.
• Solid experience with Active Directory for user and group management, and problem diagnosis/resolution using ADUC.
• Experience with administering file, print and database servers.
• Experience installing, configuring, and troubleshooting desktop and network printers.
• Experience with meeting room equipment, such as projectors, televisions, and teleconference equipment.
• Proficiency in using incident ticketing systems (e.g., ServiceNow, HP Service Manager, Jira).
• Demonstrated proficiency with remote support tools (SRT/Bomgar).
• Hands-on experience administering/troubleshooting Windows Operating Systems (Windows 10/11, Windows Server 2019/2022), Microsoft Office 365, and Adobe.
• Basic experience with creating technical documentation using ServiceNow, Confluence, or SharePoint.
• Ability to lift, move, and setup workstations; ability lift, up to 50 lbs.; Ability to drive (less than 10 miles) between RMB, PEB and Leidos buildings.
• Experience providing technical support and customer service directly to users.
• Excellent written and verbal communication skills.

HOW TO STAND OUT FROM THE CROWD (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

• Microsoft Certified: Windows Server Hybrid Administrator Associate or CompTIA Server+ certification.
• Experience with PowerShell, Command Shell commands, Robocopy.
• Experience restoring files using Backup Exec.
• Working knowledge of Veritas NetBackup Software, and Microsoft’s OneDrive.
• Basic understanding of MECM/SCCM and imaging process. Experience implementing Microsoft Windows patches and security controls.
• Experience working with government or highly regulated customers such as Social Security Administration (SSA).

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams and contribute to our communities. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find your passion in a team environment where all members are valued regardless of contractor or employee status.  We are excited for you to take your place in our Leidos Family.

Are you an US citizen, US resident, or Visa candidate and think you might fit? We recommend you apply and start the conversation today! Join us in supporting our SSA contracts in Woodlawn, Maryland.

ITSSCII

Original Posting Date:

2024-12-05

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $39,000.00 - $70,500.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.