Customer Support Engineer
Confirmed live in the last 24 hours
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Bash
Docker
Linux/Unix
SQL
Kubernetes
Python
NoSQL
Requirements
  • Bachelor's degree in Computer Science or related fields
  • 3+ years of work experience in a technical customer support or related fields
  • Experience working closely with Engineering and Product teams to resolve bugs in production environments
  • Working knowledge in one or more of the following languages - Go, Python, Bash
  • Deep understanding of Linux based systems
  • Ability to debug using scripts and other resources
  • Communicate technical issues based on audience (engineering vs customer)
  • Open to learn continuously and work both independently and in a team
  • Willing to work in Pacific Time Zone
  • Working knowledge of Docker and Kubernetes
  • Experience with monitoring solutions: ELK, Grafana, Prometheus
  • Experience with SQL or NoSQL datastores
  • Prior Startup experience and/or enjoy working in a fast-paced changing environment
  • Passionate about security
Responsibilities
  • Troubleshoot, analyze, and isolate defects reported by customers and communicate necessary fixes to engineering
  • Deep understanding of how the product works and is used by customers
  • Familiarity with the current and upcoming features
  • Strong communicator and cool under pressure with competing customer support tickets
  • Verify and identify root causes of customer reported tickets
  • Ability to closely work with Engineering to stay updated on ticket status
  • Continuously keep the customer and field team updated on open tickets and health metrics
  • Act as a customer advocate by providing continuous feedback regarding internal support processes, product improvements and customer education
Armorblox

51-200 employees

Email & cloud office security software
Company Overview
Armorblox is on a mission to stop attacks and make cybersecurity easy. The Armorblox platform connects over APIs and analyzes thousands of signals to understand the context of communications and protects people and data from compromise.
Benefits
  • Medical, dental, & vision insurance
  • Company events
  • Personal development
  • Remote work
  • Home office stipend
Company Core Values
  • Accountability
  • Trust
  • Candor
  • Grit