Product Adoption & Change Management Intern

Job Description

Join Accor's Digital Factory and contribute to the worldwide rollout of ACT (Accor Commission Tool), our new platform that automates hotel commission management.

ACT centralizes commission rules for our indirect distribution partners (OTAs, travel agencies, TMCs, metasearch partners, etc.) and, by combining them with hotel PMS data, accurately calculates the commissions due for each reservation before sending payment instructions to our payment partner.

As we deploy ACT across thousands of hotels worldwide, we are looking for a motivated intern to support our Product Adoption & Change Management activities.

Your mission

Working closely with our Business, Product and Migration teams, you will help ensure a successful adoption of ACT by hotels around the world.

Your responsibilities will include:

• Designing and producing engaging user enablement materials (e-learning modules, webinars, presentations, user guides, FAQs, knowledge base articles, videos, release communications, etc.)
• Supporting the preparation and execution of product launches and migration waves across multiple countries and brands
• Collecting and analyzing user feedback to identify adoption challenges and opportunities for improvement
• Continuously enhancing training content, communication materials and the overall user onboarding experience
• Translating new product features into clear, user-friendly documentation in collaboration with the Product team
• Supporting webinars, training sessions and internal communication campaigns
• Helping maintain a consistent, up-to-date and engaging knowledge base for hotels and internal teams
• Collaborating daily with Business, Product and Migration teams in an international environment

What you'll gain

• Contribute to the global rollout of a strategic product used by thousands of hotels worldwide
• Work alongside Product Managers, Business Experts and Migration Specialists in an international environment
• Gain hands-on experience in product launches, change management and user adoption
• Take ownership of impactful deliverables with high visibility across the organization
• Develop practical skills in digital learning, product communication and stakeholder management

If you enjoy creating engaging content, working with international teams and helping users successfully adopt innovative digital products, we'd love to hear from you.

Qualifications

About you

• Master's student (Business School, Engineering School or University)
• Strong interest in Product Management, Change Management, Customer Success or Digital Transformation
• Excellent written and verbal communication skills
• Fluent English (mandatory), French is a plus
• Strong organizational skills and attention to detail
• Comfortable working with multiple stakeholders in an international environment
• Creative mindset with the ability to simplify complex topics and create engaging learning content
• Interest in content creation and digital learning, with experience or willingness to work with tools such as PowerPoint, Rise 360, video editing software, or similar content creation platforms
• Curious, proactive, autonomous and eager to learn

Additional Information

💡 Why join us?

And what are our commitments?

To the world

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the environmental impact of digital across all our projects.

To your career

• We enable all our employees to maintain a healthy work-life balance and give them the means to shape their working environment in their own image.
• Dedicated Talent Management, continuous improvement, and training and development paths are defined both individually and collectively so that we can grow together, every day.

Concretely, at Accor:

• Remote work possible several days per week from France and flexible working options: work from home, our offices, or even our hotels and coworking spaces thanks to Worklib.

And also,

• ALL - Heartist® program: preferential rates and flash offers for unforgettable stays and experiences across all our Accor locations and with our partners worldwide.
• Heartist® for Good volunteering program: 1 day offered during your working time to get involved with a non-profit organization.
• A Social and Economic Committee (CSE) that supports you in financing your cultural and sports activities.
• Sustainable Mobility Package for using an eco-friendly means of transportation or a “company bike” program in partnership with Zenride.
• Coverage of urban public transport subscriptions between home and workplace, in accordance with the French Finance Law scale.
• Meal vouchers with a face value of €11.
• A mandatory health insurance plan funded at 50% by Accor, at no additional cost in case of enrollment of your dependents.
• Not to mention attractive working conditions with collaborative workspaces, restaurants, game areas, as well as well-being and sports spaces on site or through Gymlib.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.
We know how to adapt to the specific needs of our employees, particularly those with disabilities.
We encourage all applications, without distinction of gender, so dare to apply!

For us, recruitment is above all a story of encounters.

Does this role appeal to you? Apply, and we will offer you:

• An initial discussion with our recruitment team to present the key elements of the role or guide you toward a position that may better suit you,
• One or more interviews with managers and team members,
• For certain roles, you may also be asked to complete a test or case study, as well as a questionnaire about your personality and motivations.
• A final interview with our Human Resources team to discuss our Group culture, working environment, training program, and career prospects, as well as the different Group benefits.
• Personalized feedback.