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Customer Success Manager
Posted on 6/14/2022
New York, NY, USA
Experience Level
Desired Skills
Customer Service
  • Establish reputation as trusted partner via regular business reviews presenting the status of the Prove relationship, reviewing active and future project(s) and demonstrating the value Prove delivers to the clients business objectives
  • Quickly become a subject matter expert of client's business objectives and use cases while striking a healthy balance between customer satisfaction and delivering business value
  • Primarily responsible to achieve our corporate objectives measured by a client Net Promoter Score (NPS)Monitor and report on customer “Pass Rate”, a key success KPI
  • Engage with a consultative selling mindset Own live revenue forecasting for your clients
  • Identify and facilitate opportunities for increasing volume in live use cases
  • Facilitate contract renewals directly or with Sales Director partner Stay up-to-date on new features and product launches
  • Train clients in the use of our solutions
  • Strong passion for learning about our products and markets through in-house and external training
  • Promote, maintain and enhance our cultural values of humility, passion, inclusion and leadership

201-500 employees

Prove provides identity verification solutions.
Company Overview
Prove delivers digital trust, providing businesses the confidence to do more. Their global proprietary phone identity network streamlines customer acquisition and frictionless servicing. Prove is purpose-built for a mobile-centric world modernizing the way consumers prove who they are with ease, accuracy, and privacy – allowing businesses to focus on revenue, service, and economic empowerment.
  • Dental, Vision, Health, & Life Insurance
  • Well-Being Reimbursement
  • 401K / Retirement Plan
  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave