As a Client Success Manager (CSM), you will serve as the day-to-day liaison between your Enterprise clients and VidMob. The CSM is accountable for client satisfaction and retention, consistently delivering the value of VidMob for each client engagement and striving to be the best part of your clients’ day. The CSM works in partnership with the Client Partner (Sales) to drive meaningful success for your clients. 

Responsibilities:

• Successfully onboard clients to the platform, delivering value in a timely and effective manner 
• Act as the liaison between Enterprise clients and the company
• Navigate complex client situations, providing relevant solutions that help clients achieve their goals
• Champion the clients’ vision and goals internally, representing them to influence product roadmaps  
• Partner with creative strategists and creative project managers to deliver value for clients through creative and strategic services at the campaign level and over the lifetime of the client partnership
• Independently scope pricing for creative and strategic projects;  Oversee spend, pacing, and financial reconciliation of assigned accounts
• Identify potential opportunities for upsell
• Guide analytics and creative production by effectively briefing relevant stakeholders and ensuring all deliverables meet the clients’ expectations
• Leverage strategic precision and creative passion to collaborate with the sales team in developing high quality proposals that answer the clients’ needs 
• Leverage industry and client knowledge to drive continual transformation and adoption of Intelligent Creative throughout the clients organization
• Above and beyond client relationships, constantly look for ways to elevate our entire product
• Participate in team hiring, including contributing to an effective interview process and help lead new hires on your team through onboarding.
• Be a positive contributor to the VidMob community and culture: participating in our commitment to giving back through VidMob Gives, positively problem-solving and collaborating to build a better company, and upholding VidMob’s values

Qualifications:

• 5+ years in managing enterprise clients, with a successful track record of working with global Enterprise clients delivering superb client service and achieving goals
• Proven experience working in related fields (i.e Brand Strategy, Performance Marketing, Data Strategy, Creative Strategy) 
• Experience with social media platforms (Meta, Twitter, LinkedIn, Pinterest, TikTok, Snap) in a marketing capacity, collaborating with creative, data and media agencies and / or in-house marketing teams
• Experience working at product/technology company
• Superb interpersonal skills; you build bridges and have high EQ
• Strategic and analytical thinker; you connect the dots, and delight in the application of insights to drive performance in creative storytelling
• Proven ability to juggle multiple projects at once, while navigating complex webs of client needs
• Highly effective communication skills; intent-to-action oriented, you can proficiently articulate ideas and processes, and cut through the noise. You are an excellent listener and presenter with a track record of influencing stakeholders at all levels of an organization.
• Solutions-minded self-starter; you are a hand raiser and value being part of a community, whether in person or distributed