Client Success Manager
Posted on 2/15/2023
Chicago, IL, USA
Experience Level
Desired Skills
Branding/Brand Strategy
Data Analysis
  • 5+ years in managing enterprise clients, with a successful track record of working with global Enterprise clients delivering superb client service and achieving goals
  • Proven experience working in related fields (i.e Brand Strategy, Performance Marketing, Data Strategy, Creative Strategy)
  • Experience with social media platforms (Meta, Twitter, LinkedIn, Pinterest, TikTok, Snap) in a marketing capacity, collaborating with creative, data and media agencies and / or in-house marketing teams
  • Experience working at product/technology company
  • Superb interpersonal skills; you build bridges and have high EQ
  • Strategic and analytical thinker; you connect the dots, and delight in the application of insights to drive performance in creative storytelling
  • Proven ability to juggle multiple projects at once, while navigating complex webs of client needs
  • Highly effective communication skills; intent-to-action oriented, you can proficiently articulate ideas and processes, and cut through the noise. You are an excellent listener and presenter with a track record of influencing stakeholders at all levels of an organization
  • Solutions-minded self-starter; you are a hand raiser and value being part of a community, whether in person or distributed
  • Successfully onboard clients to the platform, delivering value in a timely and effective manner
  • Act as the liaison between Enterprise clients and the company
  • Navigate complex client situations, providing relevant solutions that help clients achieve their goals
  • Champion the clients' vision and goals internally, representing them to influence product roadmaps
  • Partner with creative strategists and creative project managers to deliver value for clients through creative and strategic services at the campaign level and over the lifetime of the client partnership
  • Independently scope pricing for creative and strategic projects; Oversee spend, pacing, and financial reconciliation of assigned accounts
  • Identify potential opportunities for upsell
  • Guide analytics and creative production by effectively briefing relevant stakeholders and ensuring all deliverables meet the clients' expectations
  • Leverage strategic precision and creative passion to collaborate with the sales team in developing high quality proposals that answer the clients' needs
  • Leverage industry and client knowledge to drive continual transformation and adoption of Intelligent Creative throughout the clients organization
  • Above and beyond client relationships, constantly look for ways to elevate our entire product
  • Participate in team hiring, including contributing to an effective interview process and help lead new hires on your team through onboarding
  • Be a positive contributor to the VidMob community and culture: participating in our commitment to giving back through VidMob Gives, positively problem-solving and collaborating to build a better company, and upholding VidMob's values
Video content creation marketplace
Company Overview
VidMob is a video content creation network and platform where brands can create digital video ads with expert teams.