Implementation Specialist
Posted on 3/22/2024
Govini

51-200 employees

Commercial data platform for defense technology analysis
Company Overview
Govini stands as a leader in the Defense Technology sector, providing unparalleled visibility into the National Security landscape through its commercial data platform, Ark.ai. The company's unique approach to modernizing the Defense Acquisition Process, using AI and machine learning, offers strategic advantages to the U.S. federal government, including the Department of Defense. Additionally, Govini's commitment to professional development, as evidenced by their robust Certification Program, fosters a culture of continuous learning and data-driven efficiency, making it an attractive workplace for professionals across all experience levels.
Data & Analytics
AI & Machine Learning
Aerospace

Company Stage

Series C

Total Funding

$26.3M

Founded

2011

Headquarters

Arlington, Virginia

Growth & Insights
Headcount

6 month growth

19%

1 year growth

52%

2 year growth

108%
Locations
Arlington, VA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
CategoriesNew
Data Management
Data & Analytics
Requirements
  • U.S. Citizenship
  • Bachelor's Degree or higher
  • 2-5 years of experience in user support or user engagement with a focus on platform and product utilization
  • Understanding of key knowledge areas, such as national security strategy, federal budgeting, procurement processes, and government contracting
  • Familiarity with DoD organizations and/or the National Security sector
  • Tenure within the advisory services, software-as-a-service (SaaS), information services, analytic tools, or data analytics industries
  • Passionate about delivering an inspiring customer experience
  • Excellent verbal and written communication skills
  • History of working effectively in a team environment
  • Willingness to work hard, be strategic, and do the right thing for the business
Responsibilities
  • Support clients as a Govini product expert
  • Collaborate with Engagement Managers to develop a comprehensive understanding of the customer’s challenges and objectives to appropriately map Govini’s capabilities and associated business benefits to address their needs
  • Facilitate the successful implementation of software and data to Govini’s clients including platform onboarding, training, ongoing support, and end-user relationship management
  • Address user needs through the use of Govini’s platform and creatively develop solutions to difficult user problems
  • Develop and maintain documentation such as tailored user guide reference materials
  • Develop research and analytic reports in collaboration with Business Analysts
  • Proactively drive utilization of the product using targeted engagement strategies
  • Capture client feedback, surface problems, and elicit user requirements to support the evolution of the Govini platform