Description
Position at New York City Transit
Information
AVP, Business Process Reengineering (Buses)
First date of posting: 2/5/2025
Last date of posting: 2/10/2025
Authority: TA / OA / MTA Bus
Department: Regional Bus Company
Division/Unit: Business Process Reengineering
Reports To: CO Business Process Reengineering
Work Location: ENY – 25 Jamaica Avenue, Brooklyn, NY
Hours of Work: As Required
Compensation
Salary Range: $165,00 – $176,697 (Grade PPM011)
Summary of Position
This position is responsible for leading theidentification, development,and implementationofkey performanceindicators to measure,supportandimplementthe "Busesas aBusiness"strategicvision. Lead thedevelopmentand maintenance of Buses Tableau Business Intelligence tool, coordinating with other departments to introduce new data sources to track daily bus performance andidentify trends.Serveastheadvisor to Regional Bus Executive Staff andwork directly with the Chief Officer of Business Intelligence to develop and implement strategies to improve the quality, availability, and accessibility of performance data.Promote transparency andstrategies to improve accountabilityand information sharing. Work with operations managers to identify business practices that can be improved using automation.Create scopes of work for projects to beassigned toMTA IT resources and actas leadproject manager toensure business needs are met and programs/applicationsdeveloped are successfully implemented.Oversee the enhancement of current business processes to support using data analytics to improve operationsby coordinatinginterdepartmentalteams to work together to enhance data capture, using new technologies being introduced within the organization.Strategize to develop visualizations that will aidin supporting daily depot and shop operationsby making data driven business decisions.
Support the offering oftraining to Buses users withtheuse ofSpear, UTS andTableau to ensure users are aware ofthe tools and systems available to support daily operations. Liaison with MTA IT to modify and enhance existing Buses programfunctionalityandtoadvance the future of datacollection and storage to streamlineaccess to performancedata for improved reporting.
Partner with internal/external stakeholders to assist in managing the collection of maintenancedata to support the implementationof a newEnterprise AssetManagement program, aligned with the PAS55 and emerging 1SO55000 standards.Support themodernizationof theUnifiedTimekeeping System (UTS) along with automating manual processes to streamline data collection into UTS. Lead the support and dissemination ofthe Business Barometer to all ofBuses Divisions, Depots and Shops and introduce new ways to integrate the Barometer with Buses other reporting tools.
Manage the development and coordination of Bus performance goals for the operating managerial staff. Oversee the accurate required reporting tothe MTA Board, Albany &National TransportationSafety Board, aswell asthecollection of legacy indicator data for the Open Data company requirements. Support theongoingrequestsfordatainresponseto fromtheIGinquiriesandagencyauditsperformed.
Responsibilities
- Leadthedevelopmentandmaintenance ofBuses Tableau Business Intelligence tool,coordinating with other departments to introduce new data sourcesto track daily bus performanceand identify trends.Serve as the advisor to Regional Bus Executive Staff and work directly withthe Chief Officer of Business Intelligence to develop and implementstrategies to improve the quality, availability, and accessibility of performance data. Promote transparency and strategies to improve accountability and information sharing.
- Work with operations managers to identify business practices that can beimproved using automation. Create scopes ofwork for projects to be assigned to MTA IT resources and act as lead project manager to ensure business needs are met and programs/applicationsdeveloped are successfully implemented. Oversee the enhancement of current business processes to supportusingdataanalytics to improveoperationsbycoordinatinginterdepartmentalteamstowork togethertoenhance data capture, using new technologies being introduced within the organization.
- Lead the ongoing support, design, and improvementof the Business Barometerand DOBICreports,directing MTA IT support teams, to enable the effective implementation of the "Buses as a Business" management philosophy. Direct and coordinate cross functional and inter-departmentalteams, marshaling and analyzing data fromvarious sources to anticipate and manageoperational and managementinformation needs. Identify strategies to improve Business Intelligence capabilities.
- Provide managerial oversight to ensure accurate reporting tothe MTABoard, Albany, National Transportation Safety Board reports and various regulatory reports. Provide data and assist in the preparationof the MTA Board committee reports, annual governors report and Open Data legacy indicator requirements.Respond to various inquiries from the IG and auditors, providing data sets to support the agency investigations.
- Partner with internal/externalstakeholders to design and implement information sources needed to successfully support the selection and implementation of a new Enterprise Asset Management program, aligned with the PAS55 and emerging ISO55000 standards.
- Support the offering oftraining to Buses users with the use of Spear, UTS and Tableau to ensure users are aware ofthe tools and systems available to support daily operation.
Education and Experience
- Baccalaureate degree in Business Administration, Logistics, or a related field and ten (10) years of related experience, at least six (6) years of which have been at a managerial/supervisory capacity; or
- A satisfactory equivalent of combined education and experience requirements.
Desired Skills
- Strong knowledge of Regional Bus Operations and policies along with experience and understanding of information technology support systems.
- Understanding and insight of how operations and corporate strategy can be supported using technology.
- Excellent problem solving, analytical and interpersonal skills with a practical approach to implementation solutions and strategy.
- Excellent verbal and written communication skills.
- Experience with Business Intelligence software and using it to make data driven business decisions.
Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including,
with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service
members, to apply.