Full-Time

Operations Coordinator

Metropolis

Metropolis

201-500 employees

Mobility & transportation commerce platform

Data & Analytics
AI & Machine Learning
Real Estate
Consumer Goods

Junior, Mid, Senior

Detroit, MI, USA

Required Skills
Customer Service
Requirements
  • High School Diploma or GED required
  • Prior business experience preferred
  • Scheduling and payroll knowledge a plus
  • Clean driving record and current driver license if working in valet or shuttle operation
  • Must be at least 21 years of age
  • Must be able to work a flexible 40-hour week, including nights and weekends
  • May be required to travel to and from local assigned client sites
  • Expected to constantly work in all outdoor weather conditions
  • Required to wear a uniform and follow appropriate grooming standards
Responsibilities
  • Manage a team of hourly employees
  • Schedule shifts and verify time & attendance tracking
  • Plan, organize, and manage the work of hourly team members
  • Interview, hire, and develop team members
  • Ensure team members complete all necessary training
  • Work with Operations Manager and Area Director to control spending and keep expenses within approved budget
  • Maintain maintenance control documents while meeting maintenance goals
  • Promote safe work practices by conducting safety audits and coaching staff members
  • Ensure all client operational documentation is complete and recorded
  • Ensure Metropolis Parking's standards of Customer Service are met
  • Greet customers and clients in a courteous manner
  • Communicate with customers and staff for general inquiries about parking
  • Observe and coach team members to meet customer service standards
  • Conduct performance evaluations
  • Perform specific operational responsibilities as required
  • Perform other duties as assigned

Metropolis' mission is to make the journey of making cities better by bringing the ease of digital transactions to the physical world with mobility commerce, a new way to transact that connects transportation, payments, and local businesses for the first time. The company is building modern mobility commerce infrastructure that will allow us to transact in the physical world with the same ease we experience online.

Company Stage

Series C

Total Funding

$1.9B

Headquarters

Santa Monica, California

Founded

2017

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

10%