Full-Time

Staff Identity & Access Management Engineer

Posted on 10/17/2024

Penn Interactive

Penn Interactive

201-500 employees

Develops online sportsbooks and casino games

Data & Analytics

Senior

Philadelphia, PA, USA

This is a hybrid position.

Category
Cybersecurity
IT & Security
Required Skills
JIRA
Confluence
Android Development
Requirements
  • 5+ years’ experience in administering and troubleshooting Windows 10/11 Pro and Apple MacOS.
  • 5+ years’ experience in supporting and troubleshooting Microsoft 365/Entra.
  • Experience with working in Enterprise level environments with multiple office locations.
  • Experience with supporting and troubleshooting Hp, Dell Desktops, Laptops, MacBook.
  • Experience with Microsoft Azure AD (Active Directory), JAMF, Intune, Jira service management, Confluence, Microsoft Teams room, BeyondTrust remote support.
  • Familiarity with corporate practices and policies.
  • Experience in administering and troubleshooting mobile devices including iPhone, iPad, & Android devices.
  • Strong analytical skills.
  • Strong understanding of authentication protocols (SSO, SAML, SCIM, OAUTH) and experience working with SaaS products.
  • Familiarity with user provisioning, role-based access control (RBAC), and multifactor authentication (MFA).
  • Strong understanding of IAM concepts and solutions designs for efficient security controls.
  • Cross-functional collaboration and negotiation with internal teams for effective task completion.
  • Proficient in teamwork and collaboration.
  • 1+ year experience in managing IT personnel is a plus.
  • Ability to communicate clearly and effectively.
Responsibilities
  • Assist director/manager on leading the IT team:
  • Train new IT members.
  • Lead, guide, and mentor team members to enhance performance.
  • Escalate issues and provide direction to team members and direct issues to manager or appropriate personnel for timely resolution.
  • Oversee the smooth on-boarding and off-boarding of employees, ensuring all necessary hardware, software, and access are properly configured and managed.
  • Ensure successful end-to-end onboarding of services for various applications. Birthright using SSO/Entra memberships is preferred.
  • Tuning and optimizing our usage of SaaS products and how they are consumed natively by different team-based RBAC and memberships.
  • Learn and apply architectural patterns relevant to the company’s IAM services.
  • Set up and distribute company laptops, workstations, mobile devices, peripherals, and associated software tools to ensure optimal functionality for employees.
  • Adhere to enterprise IT control measures and oversee the provisioning / deprovisioning of access rights to ensure data security and compliance with company policies.
  • Ensure proper enrollment of devices onto MDM (Management, Device Management) and endpoint protection for streamlined management and security adherence.
  • Monitor and guarantee the installation and timely updates of security software across all systems to maintain a secure IT environment.
  • Keep meticulous records of software licenses, subscriptions, and hardware assets for efficient tracking and management.
  • Respond promptly to deskside and remote support requests, diagnose, and resolve technical problems, including but not limited to user accounts, password manager, hardware break/fix, VoIP, access and permissions, VPN connectivity, multi-factor authenticator, file sharing permissions, new account creation, and group setup etc.
  • Adhere to predefined Service Level Agreements (SLAs) by addressing all support requests within the stipulated timeframes.
  • Maintain clear communication with end users, providing updates on ticket statuses and following up to ensure satisfaction.
  • Conduct research, respond to, and resolve intermediate-to-complex technical issues.
  • Offer training to end users on system usage and processes, promoting effective communication and creating detailed technical documentation and operating procedures.
  • Create comprehensive documentation outlining procedures for the Service Desk, as well as detailed guidelines for addressing application support issues.
  • Collaborate as needed on Infrastructure projects.
  • Collaborate with Network and Systems teams on various IT tasks.
  • Perform other duties as required.

Penn Interactive specializes in developing online sportsbooks, casinos, and free-to-play gaming experiences, utilizing cutting-edge technologies to deliver immersive sports betting experiences and enhance the overall gaming experience. The company leverages advanced technologies to provide a seamless and engaging gaming experience, including innovative features for sports betting and casino gaming.

Company Stage

N/A

Total Funding

N/A

Headquarters

Philadelphia, Pennsylvania

Founded

2015

Growth & Insights
Headcount

6 month growth

9%

1 year growth

14%

2 year growth

9%
INACTIVE