Servicenow Senior Software Engineer
Csm, Canada-Public Sector
Posted on 9/1/2023

501-1,000 employees

Delivers transformative enterprise solutions with ServiceNow
Company Overview
NewRocket stands out as a leading ServiceNow partner, delivering resilient and transformative enterprise solutions to a diverse range of industries, including finance, healthcare, and government. Their commitment to employee growth and customer satisfaction is evident in their successful completion of over 4000 projects, serving more than 1000 global customers. Furthermore, their expertise in automating work, simplifying processes, and connecting systems and teams positions them as a frontrunner in the digital transformation landscape.
Financial Services
Government & Public Sector

Company Stage


Total Funding





Vista, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Experience Level
Desired Skills
UI/UX Design
Software Testing
Software Engineering
  • 5+ years of application development and extensive development experience with ITSM, CSM and FSM would be nice as well as integrations and Service Portal
  • Strong knowledge of software engineering principles for cloud-based platforms
  • Strong understanding of the ServiceNow functionalities and features
  • Comprehension of, and the ability to communicate and implement CSM
  • Ability to comprehend, modify and create client and server-side Javascript and ServiceNow APIs
  • Experience with Web Services, AJAX, Business Rules, JavaScript, SOAP, REST, SSO-SAML set up and integration of ServiceNow to other applications
  • Solid knowledge of glide record usage, XML and structural programming concepts
  • Experience customizing ServiceNow UI Pages, UI Macros & CMS using CSS, HTML, Jelly
  • Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)
  • Experience working on Emails & Notifications, Event Management, CSM, Service portal, CMDB, Inbound Actions, Scheduled Jobs. Experience with Service Portal and portal
  • Strong leadership capabilities with ability to assess and mitigate project risks
  • Effective facilitation, coaching and mentoring skills with ability to motivate a team
  • Strong problem-solving skills: ability to simplify complex situations
  • Ability to deliver high degree of customer satisfaction
  • Comfortable working in a matrixed organization
  • Comfortable working with ambiguity and change
  • As a Sr. ServiceNow Software Engineer you will be leading and mentoring a team of Software Engineers, working together to provide application development, including coding, debugging, unit testing, and ServiceNow CSM solutions delivery
  • Interface with end-users, IT teams and key stakeholders to gather systems requirements for Customer Service Management and Field Service Management solutions
  • You will customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
  • Configuring integrations between ServiceNow via REST/SOAP web and other applications
  • Strong experience with CSM processes and can guide customers through understanding technical solutions to their business requirements
  • Interact with technical SMEs to get necessary environment information to support your service map and event work
  • Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
  • Participate in user acceptance testing of the resulting maps, impact rules and event management work
  • Promote your update sets and data across applicable SN environments
  • Remediate any production incidents that arise related to this scope
  • Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
  • Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency