Customer Intelligence and Adoption Analyst

- Customer Intelligence & Adoption Analyst
- Product Adoption Analyst

Cisco Spaces | Bangalore, India

Who We're Looking For

We're looking for someone who is relentlessly curious and gets excited by finding smarter ways to solve problems.

You enjoy figuring things out. You love asking questions, digging into data, connecting dots, and uncovering insights that others miss. You are energized by AI, automation, and market research.

This role is ideal for someone early in their career who wants more than a narrowly defined job. You'll work alongside a cognitively diverse team of product managers and adoption specialists to help answer some of our most important questions:

●      Which customers are most likely to realize value from Cisco Spaces?

• Who are the right stakeholders to engage within an organization?
• Where are customers getting stuck on their adoption journey?
• How can AI, automation, and analytics help us scale customer adoption?

●      What insights should influence our product and adoption strategy?

We're not looking for someone to maintain spreadsheets or manually research contacts all day. We're looking for someone who can combine market research, customer intelligence, analytics, AI, and business thinking to help solve interesting growth challenges at scale.

If you’re naturally curious and want a front-row seat to how product-led growth works inside one of Cisco's fastest-growing product lines, we'd love to hear from you.

What You'll Do

Customer Intelligence & Adoption

• Identify the accounts, stakeholders, champions, and decision-makers most likely to drive successful adoption of Cisco Spaces by leveraging internal and external data sources.
• Develop a deep understanding of customer personas (from both IT and business teams), buying centers, industry use cases, and adoption patterns across key segments.
• Partner with Product Marketing team to continuously refine Ideal Customer Profiles (ICPs), persona frameworks, and targeting strategies based on customer behaviour, product usage, and business outcomes.

• Support the PLG-Lifecycle team to drive targeted customer engagement and adoption programs.

• AI, Automation & Scale

• Leverage AI, automation, and modern data tools to improve research, segmentation, and targeting.

• Design scalable workflows that reduce manual effort and enable the team to operate with speed and efficiency.

• Continuously challenge existing processes & experiment with emerging technologies and new ways of working to improve customer intelligence and adoption outcomes.

• Analytics & Insights

• Analyze customer and product data to uncover trends, opportunities, risks, and barriers to adoption.
• Build dashboards, reports, and data visualizations that help stakeholders make informed decisions.
• Translate complex data into clear, actionable insights that influence product adoption.

• Work with the Product Ops and Business Intelligence team to ensure accurate collection of data and troubleshoot any data abnormalities.
   

What We're Looking For

Required Qualifications

●      Bachelor's/Master's degree in Engineering, Computer Science, Analytics, Marketing, or a related field.

• 1-4 years of experience in automation, analytics, market research, or customer intelligence.
• Experience working in a B2B SaaS or enterprise tech..
• Proficiency in Excel and familiarity with SQL for data exploration and analysis.
• Excellent verbal and written communication skills, with the ability to clearly communicate insights to both technical and non-technical audiences.

• Exposure to data visualization tools such as Tableau, Power BI, Looker, or similar platforms.
• Experience using AI tools to improve research, analysis, automation, or productivity.
• Familiarity with tools such as Salesforce, ZoomInfo, Apollo, Clay, Pendo, Hubspot, Amplitude, Mixpanel, or similar platforms.
• Strong knowledge of statistics, experimentation, segmentation, or customer analytics.
• Experience with Python, data automation, or workflow automation tools.
• Demonstrated curiosity through side projects, certifications, open-source contributions, or experimentation with emerging technologies.

Who We Are

We're building the future of smart spaces.

Cisco Spaces is one of the fastest-growing products at Cisco, helping some of the world's largest organizations understand and optimize how people, buildings, and things interact with each other. From hospitals and airports to workplaces, educational campuses, and major venues, our customers use Cisco Spaces to solve business challenges at scale.

Think indoor navigation that helps visitors find their way through buildings. Asset tracking that helps healthcare providers locate critical equipment in seconds. Occupancy, guest onboarding, and analytics that help organizations deliver better customer and employee experiences. 

We've already digitized more than 19 billion square feet of space worldwide, but we're still in the early innings of what this category can become.

What makes Cisco Spaces special isn't just the product. It’s also its people.

We’re a cognitively diverse team of product thinkers who challenge each other's assumptions and care deeply about doing great work. The standards are high, but…there's always someone willing to help you think through a challenge. You'll be given real ownership early, supported by people who care deeply about your growth and want to see you succeed.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.