Full-Time

Tech Lead-Customer Support

Posted on 11/1/2024

Mendix

Mendix

1,001-5,000 employees

Low-code platform for rapid application development

Enterprise Software

Compensation Overview

$126k - $176kAnnually

Mid

Boston, MA, USA

Hybrid position based in Boston, MA.

Category
Customer Support
Customer Success & Support
Software Engineering
Required Skills
JavaScript
Java
SAP Products
.NET
C/C++
Requirements
  • A Bachelor’s degree in Information Systems, Engineering, Computer Science, or related field.
  • 3+ years of relevant experience in a technical support environment.
  • 3+ years of development experience in object-oriented programming languages (Java, C++, .Net, or JavaScript).
  • Strong analytical and problem-solving skills with a keen interest in technology.
  • Ability to stay organized, adaptable, and maintain oversight of multiple responsibilities.
  • Familiarity with Infrastructure as a Service; experience in mobile app development, integration, cloud infrastructure, and/or security is a plus.
Responsibilities
  • Collaborate directly with major customers worldwide, including Heineken, Continental, Fannie Mae, Georgetown University, ConocoPhillips, eXp Realty, and Ingersoll Rand.
  • Troubleshoot, debug, and recommend architectural changes or fixes within the Mendix platform or related customer implementations.
  • Partner with R&D teams to identify and address platform improvements, enhancing the overall customer experience.
  • Work closely with Tier 1 and Tier 2 Customer Support teams, facilitating knowledge sharing and expediting ticket resolution.
  • Serve as a liaison between customers and R&D, gaining insight into customer use cases to efficiently address complex technical challenges.
  • Take ownership of escalations, ensuring a seamless resolution process.
  • Mentor and coach team members, contributing to team growth and expertise.
  • Identify opportunities for new troubleshooting or performance analysis tools for the production operations team.
  • Participate in an after-hours on-call rotation to support critical escalations.
  • Develop and improve support processes and tools in collaboration with key partners like SAP, IBM, and Siemens.
  • Thrive in a dynamic, innovative team environment with extensive career development opportunities.

Mendix offers a low-code application development platform that enables businesses to create mobile and web applications quickly and efficiently. The platform features a visual interface that simplifies the app creation process, allowing users with varying levels of technical expertise to build applications without traditional coding. This approach reduces the time and cost of software development. Mendix operates on a subscription model, where clients can access the platform online, with options for free trials and paid plans for advanced features. The company supports digital transformation by helping businesses modernize legacy systems, automate workflows, and create new digital experiences. Mendix's cloud-based platform ensures that applications are portable, scalable, and can be deployed easily.

Company Stage

Acquired

Total Funding

$37M

Headquarters

Boston, Massachusetts

Founded

2005

Simplify Jobs

Simplify's Take

What believers are saying

  • Generative AI tools in Mendix 10.12 enhance developer productivity and application development.
  • Strategic partnerships, like with Rackspace, expand market reach and growth opportunities.
  • Market expansion into Korea and Japan increases Mendix's global footprint.

What critics are saying

  • Increased competition from platforms like OutSystems and Appian threatens market share.
  • Over-reliance on partnerships could lead to vulnerabilities if they dissolve or underperform.
  • Rapid technological advancements may outpace Mendix's feature integration capabilities.

What makes Mendix unique

  • Mendix offers a comprehensive low-code platform for the entire application lifecycle.
  • The platform supports both developers and business analysts with its visual model interface.
  • Mendix's cloud-native architecture allows one-click deployment on any cloud or on-premise.

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