Full-Time

Tech Lead-Customer Support

Confirmed live in the last 24 hours

Mendix

Mendix

1,001-5,000 employees

Low-code platform for rapid application development

Enterprise Software

Compensation Overview

$126k - $176kAnnually

Mid

Boston, MA, USA

Hybrid position based in Boston, MA.

Category
Customer Support
Customer Success & Support
Software Engineering
Required Skills
JavaScript
Java
SAP Products
.NET
C/C++
Requirements
  • A Bachelor’s degree in Information Systems, Engineering, Computer Science, or related field.
  • 3+ years of relevant experience in a technical support environment.
  • 3+ years of development experience in object-oriented programming languages (Java, C++, .Net, or JavaScript).
  • Strong analytical and problem-solving skills with a keen interest in technology.
  • Ability to stay organized, adaptable, and maintain oversight of multiple responsibilities.
  • Familiarity with Infrastructure as a Service; experience in mobile app development, integration, cloud infrastructure, and/or security is a plus.
Responsibilities
  • Collaborate directly with major customers worldwide, including Heineken, Continental, Fannie Mae, Georgetown University, ConocoPhillips, eXp Realty, and Ingersoll Rand.
  • Troubleshoot, debug, and recommend architectural changes or fixes within the Mendix platform or related customer implementations.
  • Partner with R&D teams to identify and address platform improvements, enhancing the overall customer experience.
  • Work closely with Tier 1 and Tier 2 Customer Support teams, facilitating knowledge sharing and expediting ticket resolution.
  • Serve as a liaison between customers and R&D, gaining insight into customer use cases to efficiently address complex technical challenges.
  • Take ownership of escalations, ensuring a seamless resolution process.
  • Mentor and coach team members, contributing to team growth and expertise.
  • Identify opportunities for new troubleshooting or performance analysis tools for the production operations team.
  • Participate in an after-hours on-call rotation to support critical escalations.
  • Develop and improve support processes and tools in collaboration with key partners like SAP, IBM, and Siemens.
  • Thrive in a dynamic, innovative team environment with extensive career development opportunities.

Mendix offers a low-code application development platform that enables businesses to create mobile and web applications quickly and efficiently. The platform features a visual interface, allowing users with varying technical skills to build applications without traditional coding, which reduces development time and costs. Mendix operates on a subscription model, providing clients with access to its services over the internet, and offers a free trial for new users. The platform supports digital transformation by helping businesses modernize legacy systems, automate workflows, and create new digital experiences. Mendix's cloud-based solution ensures that applications are portable, scalable, and can be deployed easily. The company differentiates itself by catering to a wide range of users, from professional developers to first-time creators, making application development accessible to all.

Company Stage

Acquired

Total Funding

$37M

Headquarters

Boston, Massachusetts

Founded

2005

Simplify Jobs

Simplify's Take

What believers are saying

  • The release of Mendix 10.12 with AI tools and enhanced security features demonstrates the company's commitment to innovation and developer support.
  • Partnerships with industry leaders like Siemens and Snowflake expand Mendix's market reach and technological capabilities, providing new growth opportunities.
  • Mendix's focus on digital transformation initiatives helps businesses modernize legacy systems and automate workflows, driving significant operational efficiencies.

What critics are saying

  • The rapid evolution of the low-code market means Mendix must continuously innovate to stay ahead of competitors.
  • Dependence on strategic partnerships could pose risks if these alliances falter or if partners shift focus.

What makes Mendix unique

  • Mendix's low-code platform allows users with varying technical expertise to build applications through a visual interface, significantly reducing development time and costs compared to traditional coding.
  • The platform's cloud-based nature ensures applications are portable, scalable, and resilient, offering a one-click deployment feature that sets it apart from many competitors.
  • Strategic partnerships with companies like Snowflake and Rackspace Technology enhance Mendix's capabilities, integrating powerful data and cloud solutions into its low-code environment.

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