Lead Servicing Officer

Location:

1675 Broadway - Denver, Colorado 80202

Qualified candidate must be able to report to one of the offices listed 2 days per week, in a hybrid capacity.

Job Summary
Responsible for servicing assigned Construction portfolio consisting of a variety of products primarily for the Community Development Lending/Income Property Group/Institutional Real Estate Group/Healthcare Real Estate Line of Business. Primary draw functions are for non-owner occupied construction/interim loan servicing. Provide excellent communication with the lending staff and partners supported by the IPG/IRE/HC teams.  Client segment focus is local and regional private developers and and some public companies. Independently manage all pre-closing review of construction documents and due diligence applicable to construction and risk management. Responsible for providing superior client service and expertise related to construction administration including draw processing, budgets, construction contractor documents, lien laws with ability to juggle multiple projects and levels of complexity. Strength and experience also required for loan system processing, problem solving and data integrity.

Essential Functions

• Responsible for supporting client service functions required by credit and non-credit products offered by the Real Estate Capital Division
• Responsible for all post-closing services for assigned portfolio of moderate to high complexity loans including single bank and leading to multi bank participations/syndications, less complex and leading to complex loan structures and construction projects. 
• Proven ability to prioritize and handle multiple tasks in a high volume environment
• Provides backup for all aspects of servicing for team members.
• Provides expertise and assists RM and CLO in pre-closing process by review of project, budget, hard and soft cost requisition, equity component in sources and uses analysis, loan documents, and attending meetings
• Assimilates and analyzes information necessary to establish moderately to highly complex loan and disbursement controls on bank systems, including project budgets and sources/uses of funds.
• Establishes and maintains draw files including collateral release document preparation and monitoring,  tenant rent roll verification, letter of credit issuance
• Reviews moderately to highly complex draw request for completeness and integrity of AIA and supporting documentation
• Analyzes budget and sources/uses of funds to identify exceptions or changes and conformity to standard monitoring requirements; involves third parties as required
• Approves draws and prepares forms and data entry necessary to process disbursement
• Identifies exceptions and obtains appropriate approvals as necessary
• Initiates and analyzes standard and custom monitoring requirements including title/tax update, insurance, inspection, survey, permits, inventory controls, holdbacks, and lease-up requirements
• Initiates financial and collateral transactions based on customer request or loan document provisions
• Analyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, quarterly loan reviews, DDA/Cash management services, and payoff instruction
• Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing.
• Maintains data integrity of system of record including posting of transactions, on-boarding of new loans and collateral, processing modifications and amendments, and data information maintenance.
• Clearly and immediately communicates problems/issues to Manager and/or RM
• Forms alliance with RMs to provide superior service to client base including achievement of goals for cash management services and off balance sheet transitions.
• Provides expertise to RMs on system requirements and project status.  Proactively identifies and assists in resolving issues affecting client service and risk management
• Provides expertise to others by thorough understanding of business requirements of clients and loan related transactions
• Active participation in and may lead projects as needed
• Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree or equivalent commercial loan experience (preferred)

Work Experience

• 3+ years of related experience, preferably in commercial construction lending (preferred)
• Strong knowledge of construction and financing including commitment/loan structures, title/liens, documentation, and industry practices for draw processing and releases
• Familiarity with multi-bank loan participations and syndications
• Familiarity with commercial banking systems (LoanIQ, SalesForce, LaserPro, DocuSign, BOS)

Skills

• Understanding of commercial lending concepts
• Proficiency in commercial loan documentation and closing
• Strong solution-oriented and problem-solving skills
• Excellent problem-solving and decision-making skills
• Strong interpersonal, written, and verbal communication
• Effective planning and organizational abilities; high attention to detail
• Ability to manage multiple tasks in a high-volume environment
• Proficiency in Microsoft Excel, Word, PowerPoint, and OneNote
• Deliver distinctive personalized service to external and internal clients

Core Competencies

• Accountability - Keeps promises and honors commitments. Accepts responsibility for mistakes and failures and learns from them. Demonstrates open, honest communication.
• Business Acumen - Be knowledgeable about the financial services industry and Key’s competition. Understand the value proposition of the business and how it contributes to Key’s business strategy. Understand and apply Key’s risk management philosophy in day-to-day interactions.
• Client Focus - Understands the value of excellent client service and demonstrates commitment to client satisfaction for internal and external clients while balancing organizational profitability. Actively listens to internal/external client feedback and delivers appropriate solutions. Applies judgment within established guidelines to resolve client issues and needs and escalates issues to manager when appropriate.
• Develop Self, Staff & Others - Take ownership of your personal development plan and seek opportunities to further develop your skill set. Proactively share your knowledge to help others develop and to improve the performance of the team.
• Drive for Results - Can be counted on to exceed goals successfully; is consistently a solid performer, is very bottom line oriented; steadfastly pushes self and others for results. Demonstrates personal accountability for achieving results within established timelines and budget parameters. Pursues work with energy, drive and focus.

• Effective Collaboration - Identifies and involves the right stakeholders to make decisions and maximize results. Readily shares information, knowledge, best practices, and ideas with teammates. Leverages opportunities and capabilities across the team to accomplish goals. Attentive and active listener; has the patience to hear people out; can accurately restate the opinion of others even when he/she disagrees.

• Lead Change - Effectively navigate and embrace change; exhibit an openness of new ways of doing things and an adaptable, continuous improvement mindset. Make quality decisions in a timely manner; sometimes with incomplete or ambiguous information and under tight deadlines/pressure.  Understand the boundaries of your decision making and escalate decisions appropriately.
• Managerial Courage - Openly expresses views and delivers candid and constructive feedback with a positive mindset to teammates and manager. Welcomes constructive feedback and strives to improve personal effectiveness based upon feedback. Steps up to conflict and views it as an opportunity; finds common ground and fosters cooperation with minimum noise.
• Manage Vison & Purpose - Demonstrate passion for improving business results. Understand how your role fits into the vision of the department and the organization. Apply an understanding of the department’s vision and purpose to your prioritize work.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (2+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $70,000 to $80,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 10/31/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].