Administrative & Executive Assistance (2)

About Sage Health

We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They’ve earned it.

Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients’ healthcare needs, and partner with Medicare Advantage plans that fully cover primary care.

Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.

Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.

Company Perks

Join a growing company with a community focused mission to make a difference in the lives of seniors!
Our employee Net Promoter Score (eNPS) ranks above industry standards reflecting our strong commitment to delivering exceptional service and satisfaction.
We promote a company culture that values, recognizes, and rewards its employees for their contributions through Nectar, our employee engagement platform.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact [email protected].

About the role

POSITION SUMMARY

The PRN Patient Experience Associate / Care Coordinator is a dual-role position responsible for supporting both front desk operations and care coordination within Sage Health medical centers. This team member serves as the first point of contact for patients, ensuring a positive and professional experience, while also managing referrals, insurance verifications, and appointment coordination.

The PRN position is a dual role based in the Little Rock Market and will require coverage at all centers within the market as needed. The ideal PRN candidate is flexible, organized, and passionate about delivering exceptional patient-centered care.

What you'll do

PRIMARY RESPONSIBILITIES:

Front Desk Responsibilities:

Greet patients and guests warmly upon arrival
Conduct check-in/check-out processes via Electronic Health Record (EHR)
Assist patients with completing paperwork and update EHR with current information
Collect co-payments and verify insurance prior to appointments
Answer and triage incoming phone calls, routing as necessary
Make appointment reminder calls and reschedule as needed
Maintain patient confidentiality and secure health information
Scan and index documents into the EHR
Address patient concerns or problems as they arise
Collaborate with clinical team members to ensure smooth office operations
Participate in interdisciplinary team discussions on patient care plans and outcomes

Care Coordination Responsibilities:

Review and process referral requests from PCPs and specialists
Schedule appointments and communicate details to patients, including prep instructions
Process insurance authorizations via health plan platforms (e.g., Availity)
Schedule urgent referrals per provider request
Monitor and update open referral reports and follow up on pending consults
Ensure referral documentation (e.g., consult notes, diagnostics) is complete and available
Notify PCPs of missed specialist appointments and coordinate rescheduling
Coordinate surgical clearance documentation for external providers as needed
Support communication between patients, providers, and external offices
Provide administrative support to maintain smooth care coordination workflows

Qualifications

REQUIRED QUALIFICATIONS:

Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
Professional demeanor and communication always.
Must be organized and attentive to detail.
Ability to manage competing priorities.
Resourcefulness in problem solving.
Able to take and follow through with assigned tasks and accountability.
Ability to work in a fast-paced environment.
Experience with Microsoft Office Word, Outlook, and Excel.
Full COVID-19 vaccination (including boosters) an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements.

PREFERRED QUALIFICATIONS:

High School Diploma or equivalent
Experience working with an electronic health record
Experience in processing referral authorizations
Medical office or hospital patient access registration experience highly desirable
Experienced working in medically underserved/culturally diverse communities
Knowledge of medical terminology
Knowledge of ICD-20 and CPT coding
Bilingual Spanish and English

Physical Requirements	Primary Duty	Percent of Time Performing Duty
Visual Acuity	YES	75-100%
Hearing	YES	75-100%
Standing	NO	0-24%
Walking	NO	0-24%
Lifting/Pulling/Pushing	NO	0-24%
Sitting	YES	75-100%

Reports To: Center Manager

Sage Health will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance

ABOUT SAGE HEALTH

We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They've earned it.

Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all our patients' healthcare needs, and partners with Medicare Advantage plans that fully cover primary care. Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.

Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.

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Patient Experience Associate/Care Coordinator

Sage Health

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