Venue Technology Manager

POSITION: Venue Technology Manager               

DEPARTMENT: Operations   

REPORTS TO: General Manager      

FLSA STATUS: Salaried / Exempt        

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legendsbrings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment?
Join us to make legends happen!

THE ROLE
The Venue Technology Manager is primarily responsible for managing the technology needs of Legends at the Buffalo Bills, including but not limited to the management of third-party vendors, venue technology projects, Point-of-Sale technology (terminals, kiosks, RFID, peripherals, etc.), limited desktop support and day-to-day management support. The successful candidate will lead a team providing operational support to users to ensure the availability, stability and security of business systems and IT infrastructure platforms. This position reports to the Legends General Manager at Buffalo Bills with a dotted line to the East Regional Venue Technology Manager.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Deliver and actively support point-of-sale, payment, and various other systems that are critical to food and beverage and merchandise sales operations
• Hire, schedule, and optimize deployment of hourly venue technology staff.
• Manage hourly venue technology staff by coaching, counseling, monitoring performance, and performing disciplinary actions when appropriate.
• Ensure pre-opening walk-throughs are completed to ensure all systems are operational prior to opening to customers.
• Manage and provide support for all system issues as well as escalating problems to internal and external service providers, as necessary.
• Ensure applications are maintained and operated consistent with compliance and regulatory requirements e.g. PCI
• Manage and optimize 3rd party vendor relationships that are key to venue technology, including point-of-sale vendors, digital menu board providers, etc.
• Replacement of defective hardware before, during and after events.
• Plan, prepare and coordinate hardware and software upgrades and patches
• Maintain an inventory of all hardware devices.
• Ensure all technical support issues are logged in the Legends ticketing system.
• Maintain a thorough knowledge of the organization and adhere to all organizational technology standards.
• Train management teams in the proper use and maintenance of systems and applications
• Serve as primary point of contact for all IT related issues and inquiries at the venue to ensure priorities are established and met.
• Work with Corporate Infrastructure team to design, deploy and maintain IT infrastructure and enterprise systems such as corporate email, security, Accounting/Finance systems, time management, collaboration tools, etc.
• Perform additional related duties, tasks and responsibilities as required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE     

• Bachelor’s Degree or equivalent industry experience
• 4+ years of relevant point-of-sale experience, ideally in the Hospitality or Tourism industry
• Experience with Windows 10/11 and Microsoft Office 365 suite of products
• Experience with RFID and frictionless technologies a plus.

SKILLS AND ABILITIES

• PCI risk and compliance
• Supervisory experience with the ability to motivate and lead teams
• Ability to effectively manage and produce in a matrixed environment
• Excellent interpersonal and communication skills
• Experience with an IT ticketing solution to track and manage issues and requests
• Managing external vendors delivering managed IT services
• Relevant technical certifications preferred
• A wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analytics
• Excellent written and verbal communication skills, with the ability to communicate with all levels of staff
• Excellent organizational skills with the ability to prioritize workload and multitask in a fast-paced environment
• Strong problem solving and creative skills, and the ability to exercise sound judgment
• High level of integrity and dependability with a strong sense of urgency and result-orientation
• Ability to lift up to 30 pounds regularly and occasionally up to 50 pounds
• Must be able to work varying schedules to reflect the business needs of the organization, including nights and weekends

COMPENSATION

Competitive salary range of $80,000 - $90,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location:On Site - Highmark Stadium - Buffalo Bills 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.