Minimum education: High School Diploma or Equivalent
Experience: 1 year taking calls in a call center environment
PC and Systems knowledge (MS Office Suite including strong Excel skills)
Excellent oral & written communication skills
Ability to multitask effectively
Ability to work independently in a fast paced situation
Must be able to handle multiple customer situations and temperaments while performing repetitive tasks
Responsibilities
Answer the Customer's call in a friendly and professional manner
Establish and maintain good customer relations with both internal and external customers
Diffuse difficult customer situations
Job Description
Qualifications
Answer the Customers call in a friendly and professional manner Establish and maintain good customer relations with both internal and external customers . Diffuse difficult customer situations
Excellent oral & written communication skills Ability to multitask effectively Ability to work independently in a fast pace situation PC and Systems knowledge (MS Office Suite including strong excel skills) Must be able to handle multiple customer situations and temperaments while performing repetitive tasks
Experience: 1 year taking calls in a call center environment .
Education: Minimum: High School Diploma or Equivalent.