Full-Time

Senior Manager

Service Now / Workday / HR Service Delivery

Confirmed live in the last 24 hours

Vanguard

Vanguard

10,001+ employees

Client-owned investment management firm offering low-cost funds

No salary listed

Senior, Expert

No H1B Sponsorship

Malvern, PA, USA + 1 more

More locations: Charlotte, NC, USA

Hybrid work model with Tuesdays – Thursdays required in-office.

Category
Human Resources
People & HR
Required Skills
ServiceNow
Requirements
  • Deep experience and knowledge with ServiceNow
  • Minimum of eight years related work experience, with at least three years innovation strategy and execution experience
  • Supervisory experience preferred
  • Service Now Certifications - preferred
  • Undergraduate degree or equivalent combination of training and experience
  • Graduate degree preferred
Responsibilities
  • Develops requirements that shape the HR product roadmap, leveraging Service Now and Workday platforms
  • Oversees digital product management activities for multiple digital products, or one strategic product, with cross-divisional impact
  • Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures
  • Influences and collaborates with cross-functional teams to create best practices that drive significant change to the client experience
  • Provides guidance and coaches digital product teams towards best practices and learnings. Oversees digital product teams' support of the messaging, communication, and customer outreach as necessary
  • Facilitates strong business support through working with team members to promote a consistent approach to decisions/impacts and client propositions. Drives connection across all appropriate internal and external stakeholders
  • Leads the planning, development and implementation of new products with cross-divisional impact. Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans
  • Influences and employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience
  • Participates in and influences ongoing business planning and departmental prioritization activities
  • Participates in special projects and performs other duties as assigned.
Desired Qualifications
  • Supervisory experience preferred
  • Service Now Certifications - preferred

Vanguard offers a range of financial services, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, primarily for individual investors and institutions. Its unique ownership structure means that the company is owned by its funds, which are in turn owned by the clients, allowing it to focus on serving investors rather than external shareholders. Vanguard is known for providing low-cost investment options and personalized advisory services, with fees based on assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies.

Company Size

10,001+

Company Stage

Private

Total Funding

N/A

Headquarters

Kline Township, Pennsylvania

Founded

1975

Simplify Jobs

Simplify's Take

What believers are saying

  • Vanguard's new active bond ETFs offer diversified exposure and flexibility at low cost.
  • The International Dividend Growth Fund provides global diversification and growth opportunities.
  • Vanguard's stake in Vanilla enhances its wealth management services with estate planning technology.

What critics are saying

  • Competition from AI-driven platforms like Writer challenges Vanguard's traditional advisory services.
  • Vanguard's Steelcase investment exposes it to furniture industry volatility.
  • New active bond ETFs may face challenges from market volatility and interest rate fluctuations.

What makes Vanguard unique

  • Vanguard's client-owned structure aligns its interests with investors, unlike traditional firms.
  • Vanguard offers low-cost investment products, making it attractive to cost-conscious investors.
  • Vanguard's broad range of products caters to individual, institutional, and global investors.

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Benefits

Best-in-class medical, dental & vision coverage

Onsite health clinic & fitness center

Health Smart Rewards program

Vanguard Retirement Savings Plan

Education Benefits

PTO

Family Planning Benefist

Parental leave

Personal development opportunities

Volunteer Time Off

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