General Manager

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

We are seeking an experienced and dynamic General Manager (GM) to lead our Operations team in Los Angeles. This individual will be responsible for overseeing the entire P&L, optimizing operational processes, ensuring the efficient repair and maintenance of our robots, managing a team of supervisors and driving the growth of our business in the region. As the GM, you will play a critical role in simplifying onboarding and training processes, creating operational efficiencies, expanding market reach, and fostering partnerships with third-party vendors. You will also work closely with the product team to create new tools aimed at improving key operational metrics.

Responsibilities

• Take full accountability for the profit and loss (P&L) of the Los Angeles operations.

• Monitor financial performance and drive cost-effective strategies to meet or exceed budgeted targets.

• Develop and implement financial plans to ensure profitable operations, growth, and sustainability.

• Oversee the repair and maintenance processes for our robots, ensuring uptime and minimal disruption to service.

• Collaborate with technical teams to streamline troubleshooting, maintenance, and deployment protocols.

• Lead a team of supervisors, providing mentorship, guidance, and performance management.

• Foster a culture of ownership, shared purpose, and continuous improvement.

• Simplify and optimize onboarding and training processes to ensure efficient ramp-up times for new team members.

• Regularly evaluate and assess operational data to develop actionable insights and drive performance improvements.

• Develop strategies to expand the number of robots deployed across Los Angeles and into new neighborhoods.

• Identify and capitalize on new opportunities to scale and grow the business within the region.

• Work with cross-functional teams to ensure smooth deployment and integration of new robots into operations.

• Establish and manage quality of relationships with third-party vendors for task-based work, such as repairs, cleaning, maintenance, and deployments

• Partner with the product team to identify opportunities for new tools or improvements that can help optimize operations and metrics.

Qualifications

• 10+ years leading the business side of large-scale operations, with a team of 5+ direct reports, ideally in a technology related industry.

• Proven experience as a General Manager, Operations Manager, or similar leadership role with full P&L responsibility.

• Exceptional leadership skills, with experience managing and developing teams, including hourly employee and contracted workforces.

• Excellent financial acumen, with the ability to manage budgets and implement cost-saving initiatives.

• Strong understanding of operational efficiencies and the ability to implement process improvements at scale.

• Data-driven mindset and acumen for analyzing large sets of data

• Experience working with third-party vendors and managing external partnerships.

• Strong analytical skills, with the ability to leverage data to drive decision-making.

• Ability to thrive in a fast-paced, high-growth environment and manage multiple priorities simultaneously.

• Excellent communication, negotiation, and interpersonal skills.

• Bachelor's degree in Business, Operations or a related field.

Which soft skills matter for this role?

• Excellent time-management and critical problem solving.

• Strong interpersonal and communication skills.

• Working with a sense of urgency, ownership and pride in your performance and its impact on the company’s success.

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