Full-Time

Oracle Opera

Property Management System, Support

Oracle

Oracle

10,001+ employees

Enterprise software and cloud computing provider

No salary listed

India

In Person

Category
Customer Experience & Support (1)
Requirements
  • Minimum 2 years of experience in IT support, hospitality systems support, or technical customer support.
  • Hands-on experience supporting hotel Property Management Systems (PMS), preferably Oracle OPERA.
  • Understanding of hotel operations including front office, reservations, housekeeping, and billing workflows.
  • Bachelor’s degree in technology, hospitality management, business, or related field.
  • Strong troubleshooting and problem-solving skills in customer-facing environments.
  • Experience providing support through phone, email, and remote troubleshooting tools.
  • Excellent English verbal and written communication skills.
  • Ability to work flexible 24x7 rotational shifts, including weekends and holidays.
  • Strong organizational skills with the ability to manage multiple support cases simultaneously.
Responsibilities
  • Provide first-level technical and functional support for Oracle Hospitality OPERA product suite applications and hotel interfaces.
  • Troubleshoot issues related to reservations, check-in/check-out processes, billing, housekeeping, and other hotel operational workflows.
  • Deliver customer support via phone, email, and remote support tools for global hospitality clients.
  • Accurately document incidents, troubleshooting steps, and resolutions within Oracle case management systems.
  • Escalate complex technical issues to internal Oracle teams while maintaining ownership of customer communication and follow-through.
  • Support OPERA configuration, implementation assistance, and user guidance when required.
  • Collaborate cross-functionally with support, engineering, and product teams to improve issue resolution and customer satisfaction.
  • Stay current on OPERA product updates, releases, and hospitality technology best practices.
Desired Qualifications
  • Experience supporting Oracle Hospitality products such as OXI, OWS, S&C, or Reporting & Analytics.
  • Knowledge of SQL and database troubleshooting.
  • Familiarity with Windows environments, Oracle databases, and VMware technologies.
  • Additional language capabilities supporting international customers.
  • Experience with hospitality software implementations or user training.
  • Exposure to global support environments or cross-cultural customer interactions.
  • ITIL or customer support process knowledge.

Oracle provides enterprise software and cloud services, including database management, middleware, applications, and developer tools. Its core product is the Oracle Database, a relational database that stores and retrieves data using SQL; customers can run it on premises or in the Oracle Cloud, and they can use accompanying tools for data analytics, security, and integration. Oracle also offers a broad suite of applications (like ERP, HR, and health IT) and a cloud platform to build, deploy, and manage software. The company differentiates itself through a long history and large, integrated portfolio that connects database technology with applications, middleware, hardware, and cloud services, plus a track record of major acquisitions that broaden its scope. Its goal is to help organizations store, manage, and analyze data at scale, automate business processes, and run software in a unified, multi-environment cloud and on-premises setup.

Company Size

10,001+

Company Stage

IPO

Headquarters

Austin, Texas

Founded

1977

Simplify Jobs

Simplify's Take

What believers are saying

  • Oracle Fusion Data Intelligence is gaining traction in regulated healthcare operations.
  • Oracle Primavera Cloud is expanding in capital-project controls for pharma and biotech.
  • Oracle’s cloud revenue growth supports cross-sell across applications and infrastructure.

What critics are saying

  • Oracle’s AI infrastructure spending is pressuring cash flow and balance-sheet flexibility.
  • Heavy concentration in large AI contracts creates customer-specific execution risk.
  • Oracle’s acquisition-heavy portfolio increases integration drag and product overlap.

What makes Oracle unique

  • Oracle combines legacy databases, cloud applications, and AI infrastructure.
  • Its 1977 database roots still anchor enterprise workloads worldwide.
  • Oracle’s acquisition strategy built broad products across software, hardware, and healthcare.

Help us improve and share your feedback! Did you find this helpful?

Your Connections

People at Oracle who can refer or advise you

Benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
American Family Ventures
May 25th, 2026
E-MetroTel achieves certified Oracle Hospitality OPERA PMS integration.

E-MetroTel achieves certified Oracle Hospitality OPERA PMS integration. E-MetroTel achieves certified Oracle Hospitality OPERA PMS integration, supporting guest billing, room status, wake-up services, front desk operations, and hospitality workflow synchronization. Supporting hospitality workflows including guest billing, room status, wake-up services, and front desk operations across cloud and on-premise deployments. Certified OPERA integration helps hospitality properties streamline guest services, billing, and front desk workflows across modern hotel environments." - Brad Ford, Product Management Leader, E-MetroTel LEWISVILLE, TX, UNITED STATES, May 25, 2026 /EINPresswire.com/ - E-MetroTel, a global provider of secure enterprise communications solutions, today announced it has achieved certified integration with Oracle Hospitality OPERA PMS, supporting core hospitality communications workflows including guest billing, room status updates, wake-up services, and front desk operations across cloud and on-premise deployments. The certified integration enables hospitality organizations to connect E-MetroTel communications solutions directly with OPERA PMS using the widely adopted FIAS hospitality interface standard. The integration is designed to support operational continuity across hospitality environments while simplifying communications workflows and improving coordination between property management systems and communications infrastructure. Hospitality organizations rely on close coordination between communications systems and PMS platforms to support day-to-day operations including guest services, room management, billing accuracy, and front desk efficiency. E-MetroTel's certified OPERA integration helps properties streamline these workflows while maintaining flexibility across existing hospitality environments. Validated capabilities include check-in and check-out synchronization aligned with PMS-driven guest lifecycle events, room status integration with bi-directional updates between communications and PMS environments, wake-up call management, Message Waiting Indicator (MWI) coordination, and call posting support for automated guest billing workflows. The integration also includes validated call posting message structures and parameters aligned with OPERA billing expectations, helping hospitality organizations support accurate and reliable guest billing processes. As part of the certification process, an official OPERA orderable part number has been assigned, and the solution is available for deployment in OPERA-based environments supporting both cloud and on-premise communications deployments. E-MetroTel's OPERA integration builds on the company's broader hospitality PMS experience, including successful FIAS-based interoperability with Infor HMS and support for additional hospitality PMS platforms. By leveraging standards-based FIAS connectivity, E-MetroTel communications solutions are designed to integrate with a broad range of hospitality environments while supporting operational flexibility and long-term infrastructure continuity. The certified integration is part of E-MetroTel's broader hospitality communications strategy focused on helping hospitality organizations modernize communications infrastructure without disruptive rip-and-replace transitions. E-MetroTel solutions support front desk operations, guest services, property-wide communications, enterprise mobility, and unified hospitality workflows across hotels, resorts, and hospitality properties. About E-MetroTel E-MetroTel is a global provider of secure enterprise communications solutions, delivering private cloud and on-premise unified communications platforms, modern IP endpoints, mobility, collaboration, and AI-assisted capabilities. Designed as a complete, integrated ecosystem, E-MetroTel solutions enable organizations to modernize communications while maintaining control, reliability, security, encryption, and privacy at every layer. Learn more at www.emetrotel.com. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Afv News do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above. My name is Manuel Gutierrez, I have worked for the stock market industry for 4 years. Technology and Energy news grasp my attention the most. In early days, I started my journey with an ordinary author. Moving forward with great hard work and passion I achieve a higher position. As I believe in working hard and putting the soul in my work, I have accomplished so much success and place in afvnews.ca, and now I have confidence in this, that I am the spin of this network. I have a vision of touching the sky. I wish to see this industry on a global scale one day. My other duties are that I am a contributor and an editor of the technology segment. My work is to do a critical analysis of companies and pick out the most significant information for investor network.

Startups.com.br
May 22nd, 2026
Oracle bets on AI integrated with data to accelerate adoption in enterprises.

Oracle bets on AI integrated with data to accelerate adoption in enterprises. Event Data Deep Dive highlighted how infrastructure, security and governance became central pieces to scale AI projects and autonomous agents in companies. 05/22/2026 14:25 The race for artificial intelligence in companies is no longer just about generative models or new chatbots. During the Oracle Data Deep Dive, held in São Paulo last Thursday (21), Oracle presented the vision that AI, data, infrastructure and security have stopped functioning as separate layers to operate in an integrated manner through the same corporate architecture. "The problem is not AI, it's the foundation," said Alexandre Maioral, president of Oracle in Brazil, during the opening of the event. The speech summarizes the company's assessment that many companies accelerated AI initiatives without resolving structural bottlenecks, such as fragmented bases, difficulty in integrating systems, and lack of governance over corporate data. Throughout the meeting, executives and experts discussed how databases, cloud and autonomous agents are changing the way corporate applications are developed. In Oracle's assessment, organizations without an architecture prepared for AI will face difficulties in scaling projects, connecting internal information, and maintaining control over increasingly automated systems. AI closer to data. This view was deepened by Shasank Chavan, vice president of global database technologies at Oracle. According to him, the new generation of intelligent applications requires databases capable of understanding context, meaning and relationships between data. "The real impact happens when AI works with private data, keeping it protected," said the executive. The company's strategy is to bring artificial intelligence to the data - not the other way around. This means incorporating AI resources directly into the database, allowing intelligent agents to query information, automate processes and execute tasks faster and more securely. During the keynote, Chavan highlighted the use of AI vectors - structures capable of transforming documents, images and videos into representations understandable for artificial intelligence models. The proposal is to unify traditional and semantic searches in a single environment. According to Oracle, this model reduces the operational complexity created by the use of multiple specialized databases. "Data chaos slows innovation and hinders AI," he said. Another point raised was the need to build more reliable environments for autonomous agents. For the company, systems capable of making decisions and performing tasks independently require fast access to data, as well as security and governance mechanisms integrated into the architecture itself. "The database needs to understand meanings, not just patterns," the executive highlighted. Autonomous agents and new software engineering. The event also addressed the advancement of AI agents, systems capable of planning actions, making decisions and operating autonomously. For Oracle, this evolution should change business applications and the very logic of software development. During the presentation led by Leandro Vieira, senior vice president of AI and Tech Cloud for Latin America, and Marcelo Christianini, vice president of AI and cloud engineering for Latin America, the executives argued that the market is moving towards more conversational and automated interfaces, where users stop operating systems and delegate tasks directly to intelligent agents. "It may be that I just talk to the system, and the agent performs the actions automatically," said Vieira. The executives also discussed the difference between so-called "vibe coding" - development driven by speed, improvisation and experimentation - and "agentic engineering", an approach focused on structuring applications prepared to operate with AI agents long-term. According to Oracle, the two approaches can coexist, but require solid foundations to avoid fragile applications that are difficult to sustain as they scale. Among the pillars pointed out by the company for more robust AI projects are infrastructure, governance, system design and operational control. "AI can write the code, but it's these layers that determine whether it will survive," Christianini said. Security and quantum computing. Security appeared as another central axis of discussions. Oracle executives warned about the future impacts of quantum computing on current encryption systems. According to Shasank Chavan, the combination of quantum computing and AI agents could pose a significant risk to traditional digital security infrastructures. In response, Oracle said it is already incorporating quantum-resistant encryption into its databases. The company also highlighted cloud operation models that allow different levels of control by clients, from jointly managed environments to fully autonomous databases. Shared knowledge. In addition to the keynotes, the Oracle Data Deep Dive included practical workshops focused on testing Oracle AI Database features and discussions on corporate AI applications. The event also marked the launch of the Oracle Innovators Club, an initiative created to connect developers, experts, tech communities and companies in an ecosystem focused on practical learning, access to technology and creation of opportunities. According to Oracle, the proposal is to create a continuous environment for exchanging knowledge about AI, cloud and data infrastructure, bringing together from students and early career professionals to technical leaders, freelancers, entrepreneurs and more experienced market specialists. The initiative comes at a time when the rapid evolution of artificial intelligence has been pressing technology professionals to update technical skills and expand connections within the ecosystem. In this context, the Oracle Innovators Club seeks to function as a meeting point between different profiles of the tech community, encouraging collaboration, networking and development of projects related to the new generation of AI-based applications. Startups is part of the routine of over 30 thousand decision makers. Will you stay out?

PR Newswire
Apr 14th, 2026
Oracle extends agentic AI platform to corporate banking with automated agents

Oracle Financial Services has launched new agentic AI capabilities for corporate banking, introducing pre-built AI agents for treasury, trade finance, credit and lending operations. The platform aims to automate mission-critical processes and accelerate decision-making for financial institutions and corporate banks. Key innovations include AI agents that extract and validate data from lengthy loan contracts, pull financial metrics from statements, monitor external news sources for risk signals, and generate credit memo narratives. For trade finance, agents validate bank guarantee applications and create supply chain finance programmes from sales contracts. The enhancements are part of Oracle's next-generation banking platform, which embeds AI directly into customer engagements and business processes whilst maintaining human oversight. Oracle plans to release hundreds of additional corporate and retail banking agents within the next 12 months.

PR Newswire
Apr 14th, 2026
Oracle enhances Primavera Unifier with AI-driven workflows and compliance features for capital projects

Oracle has launched AI-enabled capabilities in its Primavera Unifier platform to help project and asset management teams improve compliance and efficiency in capital projects. The new features include AI-driven workflow summarisation, enhanced data integration, and improved safety monitoring. The updates enable teams to prioritise critical activities through AI-powered business process summaries that provide structured chronologies of project progress, including participant details, timestamps and decisions. Enhanced Oracle Integration capabilities allow real-time data automation across enterprise systems with audit trails. Additional features include no-code process design tools, dashboards for performance tracking, and safety monitoring through Oracle Construction and Engineering Advisor. The platform aims to support high-compliance projects in regulated environments such as federal programmes and aerospace.

Yahoo Finance
Apr 14th, 2026
SMRT pilots Oracle AI platform to enhance rail maintenance for 2M daily passengers

SMRT, Singapore's leading public transportation provider, is piloting an AI-enabled rail maintenance platform called JARVIS using Oracle Cloud Infrastructure Enterprise AI and Oracle Autonomous AI Database. The platform aims to improve safety and reliability for the rail network, which handles over two million passenger journeys daily. Developed by STRIDES Technologies, SMRT's engineering arm, JARVIS unifies data from multiple standalone systems and applies AI for predictive maintenance and faster fault resolution. The platform uses machine learning through a generative AI chatbot interface, enabling maintenance teams to access real-time analytics and engineering insights via natural language. Built on Oracle Autonomous AI Database, JARVIS consolidates maintenance and condition monitoring data, including train performance, sensor readings and asset lifecycle information. The Oracle AI Customer Excellence Center supported the platform's development and validation.