About the role

As a Leave Administrator on Sparrow’s Customer Experience team, you will be responsible for assisting with all of the behind-the-scenes paperwork and correspondence involved in managing an employee’s benefit’s claim. You will work closely with our customer facing team to ensure all benefits claims are completed accurately and submitted in a timely manner. You will also attend and participate in regular team meetings to discuss process changes and escalate any issues that may arise.

Here’s what you’ll do

• Interface, collaborate and communicate with external administrative parties through various communication methods (i.e. phone call, email).
• Prepare appropriate leave paperwork and manage process flow for multiple concurrent leaves.
• Document and communicate all claim escalations to the assigned team members.
• Be comfortable moving between multiple tasks in a quick succession.
• Maintain internal systems and processes. 
• Continuously learn about new state programs and processes.

About you

• 1-3 years of relevant administrative work experience. 
• Comfortable working with and learning new tech systems. 
• Comfortable working and communicating in a remote-first environment. 
• Superior organization skills and detail-oriented. You’re able to track various tasks from different projects and ensure nothing gets lost. 
• Outstanding verbal and written communication skills. Clear and empathetic communicator with the ability to balance rapport and problem solving. You are comfortable communicating through email, chat, and phone call. 
• People person. Remarkable degree of empathy and interpersonal intuition, and strong, active listening skills. 
• Learner’s mindset. Highly self-directed, adaptable, and up for feedback and implementation in a fast paced, always changing environment. 
• Have the ability to be anticipate needs.
• You can handle confidential information appropriately.