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Full-Time

Premier Customer Support Representative

Levelset

Confirmed live in the last 24 hours

Procore Technologies

Procore Technologies

1,001-5,000 employees

Construction management software for project efficiency

Consulting
Hardware
Industrial & Manufacturing
Enterprise Software
Real Estate

Mid

New Orleans, LA, USA + 1 more

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • 3+ years of Customer Success or Customer Support experience
  • Proven experience in resolving complex customer/product issues
  • Invested in building relationships with customers
  • Perceptive, active listener who can read a situation quickly and enjoys problem solving
  • Highly collaborative and detail-oriented team player with exceptional follow-through
  • Must be willing to stay in this role for at least one year
Responsibilities
  • Support customers in their day-to-day account usage and de-escalate situations as necessary
  • Articulate complex technical scenarios to both end users and senior-level business stakeholders
  • Identify patterns in customer behavior and proactively communicate with the account team to solve them
  • Apply advanced product knowledge to troubleshoot product questions
  • Serve as a liaison with the Technical Support team on high-tier technical questions and manage communications with customers
  • Positively impact change management by encouraging customer adoption of new processes
  • Advocate for features and improvements with high ROI and escalate issues that are likely to cause churn
  • Navigate large organizations with complex organization and team structure
  • Synthesize notes about product releases and improvements that impact this customer base and distribute to the team internally

Procore Technologies offers construction management software that streamlines various stages of construction projects, including preconstruction and project closeout. The platform features tools for bid management, estimating, quality and safety management, and Building Information Modeling (BIM), which improve communication and visibility between field and office operations. Unlike its competitors, Procore provides a comprehensive all-in-one solution along with personalized support services tailored to clients' needs. The company's goal is to be a trusted partner for construction professionals worldwide, helping them complete projects efficiently and effectively.

Company Stage

IPO

Total Funding

$543.5M

Headquarters

Carpinteria, California

Founded

2003

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

9%
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Simplify's Take

What believers are saying

  • Procore's global reach, with over 1,000,000 projects completed in 125 countries, demonstrates its strong market presence and reliability.
  • The company's strategic partnerships, such as with Goldman-Sachs for construction payments, enhance its service offerings and operational efficiency.
  • Significant investments from firms like Richelieu Gestion SA and CenterBook Partners LP indicate strong financial backing and growth potential.

What critics are saying

  • The construction management software market is highly competitive, requiring Procore to continuously innovate to maintain its market position.
  • The complexity of achieving FedRAMP authorization could delay Procore's entry into the federal market, impacting potential revenue streams.

What makes Procore Technologies unique

  • Procore's all-in-one construction management platform covers every stage of the construction lifecycle, from preconstruction to closeout, unlike competitors who may focus on specific phases.
  • The company's commitment to FedRAMP authorization sets it apart by ensuring the highest standards of security and data compliance for federal customers.
  • Procore's extensive support resources, including tailored training and a community forum, provide a personalized approach that enhances client satisfaction and platform utilization.