Full-Time

Premier Customer Support Representative

Levelset

Posted on 8/27/2024

Procore Technologies

Procore Technologies

1,001-5,000 employees

Construction management software for project efficiency

Industrial & Manufacturing
Enterprise Software

Mid

Remote in USA

Can be based remotely from a US location or in our New Orleans, LA, or Austin, TX office.

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • 3+ years of Customer Success or Customer Support experience
  • Proven experience in resolving complex customer/product issues
  • Invested in building relationships with customers
  • Perceptive, active listener who can read a situation quickly and enjoys problem solving
  • Highly collaborative and detail-oriented team player with exceptional follow-through
  • Must be willing to stay in this role for at least one year
Responsibilities
  • Support customers in their day-to-day account usage and de-escalate situations as necessary
  • Articulate complex technical scenarios to both end users and senior-level business stakeholders
  • Identify patterns in customer behavior and proactively communicate with the account team to solve them
  • Apply advanced product knowledge to troubleshoot product questions
  • Serve as a liaison with the Technical Support team on high-tier technical questions and manage communications with customers
  • Positively impact change management by encouraging customer adoption of new processes
  • Advocate for features and improvements with high ROI and escalate issues that are likely to cause churn
  • Navigate large organizations with complex organization and team structure
  • Synthesize notes about product releases and improvements that impact this customer base and distribute to the team internally

Procore Technologies offers construction management software that streamlines various stages of construction projects, including preconstruction, project management, and closeout. The platform features tools for bid management, estimating, quality and safety management, and Building Information Modeling (BIM), which improve communication and visibility between field and office operations. Unlike its competitors, Procore provides a comprehensive suite of tools in one platform along with personalized training and support for clients. The company's goal is to enhance project efficiency and effectiveness for construction professionals worldwide.

Company Stage

IPO

Total Funding

$552.3M

Headquarters

Carpinteria, California

Founded

2003

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Procore's AI solutions aim to boost efficiency and safety in construction management.
  • The FYLD integration resulted in a 12% productivity gain, enhancing field-office connectivity.
  • Investment by LMR Partners LLP indicates strong confidence in Procore's growth potential.

What critics are saying

  • Increased competition from new entrants like OpenSpace could challenge Procore's market position.
  • Dependency on FYLD integration may pose risks if FYLD's platform encounters issues.
  • Adoption challenges or technical issues with Procore AI Solutions could impact user satisfaction.

What makes Procore Technologies unique

  • Procore offers a comprehensive suite covering all construction stages, from preconstruction to closeout.
  • The platform integrates BIM and AI solutions, enhancing project management and safety.
  • Procore's global reach with over 1,000,000 projects in 125 countries sets it apart.

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Benefits

Hybrid Work Options

Professional Development Budget

INACTIVE