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Analyst – Card Operations
Confirmed live in the last 24 hours
New York, NY, USA
Experience Level
Desired Skills
Customer Service
Data Analysis
  • 2+ years of experience in a highly analytical role
  • Debit, prepaid, credit card experience desired
  • Ability to understand, analyze, and translate large data sets with a high degree of independence
  • Earned wage access experience a plus
  • Ability to prioritize multiple projects and complete in a timely manner
  • Experience in supporting the budgeting & forecasting cycles
  • Good understanding of modeling future revenue & costs
  • Customer centric mentality
  • Advanced proficiency with Excel and experience mastering the report-building functionality (i.e. Tableau, Cognos, etc)
  • Eagerness to learn and become a subject matter authority
  • Strong project management, reporting, and communication skills
  • Design, development, and maintenance of various reports, dashboards and critical metrics to analyze product effectiveness, vendor expenses, customer satisfaction, and growth of card programs
  • Manage the accurate and efficient distribution of these reports to New Markets, Partner Managers, Marketing, and Customer Service/Operations teams
  • Use reporting to develop digestible and relevant analysis which will help substantiate new product & marketing decisions, adjustments to current program controls, and fraud mitigation
  • Perform deep analysis on product costs, pricing models, and profitability metrics
  • Evaluate vendor performance by partnering with business owners to define effective vendor performance metrics, data analysis, scorecards, reports, and collaboration with internal and external stakeholders
  • Assist with measuring and monitoring cardholder escalations, and work with the relationship teams to remediate cardholder/user issues
  • Work with Manager to monitor cardholder experience, identify pain points, and propose strategic solutions
  • Submit and monitor issue tickets to ensure remediation
  • Work with Finance to produce monthly management reports, including P&L and Balance Sheet, including commentary on budget to actual variances and changes from prior periods
  • Perform administrative duties related to system access & governance
  • Develop rapport and relationships across the DailyPay ecosystem
  • Work with leadership team to understand goals and develop capabilities to supervise and monitor progress towards achievement of OKRs
  • Understand the drivers of KPI's and their impacts to both short term and long term operational & strategic goals

201-500 employees

Enterprise pay tool
Company Overview
DailyPay's mission is to change the financial system by rewriting the invisible rules of money. They are not just creating a platform that transforms payday, they are creating one that levels the playing field and treats each and every participant equally.
  • Competitive Pay
  • Stock Options
  • 401(K) with 4% match
  • Unlimited PTO
  • Medical, Dental & Vision Plans
  • Daily Seamless Credit
  • Free LinkedIn Learning
  • Annual Learning Stipend
  • DailyPay for DailyPay
Company Core Values
  • Do Your Research: We believe that knowledge is power and challenge ourselves to be lifelong learners.
  • Start Simple: Don’t worry about having all the answers, just get started.
  • See the Circle: We acknowledge that each of us plays an integral role in the company’s success.
  • Pull the Wagon: Each of us is willing and ready to do whatever it takes to move the company forward.
  • Move the Line: We challenge ourselves and push our own boundaries daily.
  • We Win With Diversity: We value each of our unique experiences and how they shape us. We learn from all to build for all.
  • Act Like an Owner: Move forward with purpose and invent the future.