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Bilingual Health Coach Manager
Confirmed live in the last 24 hours
Experience Level
Desired Skills
Customer Service
  • 3+ years people management experience (required)
  • Bilingual, (English/Spanish preferred)
  • Experience in a digital health organization or customer service support role (strongly preferred)
  • Prior experience (1+ year) coaching or counseling patients in a clinical and/or behavioral setting (strongly preferred)
  • Outstanding verbal and written communication skills
  • Strong organizational skills with attentiveness to detail
  • Outcomes-driven and passionate about improving metabolic health for our patients and ensuring positive patient experiences. You put the patient at the center of every decision and rally your team around that
  • Comfortable with ambiguity and to lead through times of change. You are an ally for change success and support your team through change management
  • Supportive and able to drive alignment. You build a strong team culture and create an environment of trust, problem solving and growth
  • You embrace a growth mindset, approaching challenges with curiosity and openness to change
  • You have unquestionable integrity and authenticity in daily interactions
  • Resourceful, creative and solution-oriented when it comes to solving problems and addressing challenges
  • Lead through influence as much as through management. You are grounded and realistic, yet bring optimism in every situation
  • Hold a high standard for performance. You coach and manage your team to deliver on exceptional outcomes
  • Lead a diverse team of health coaches and own team metrics and outcomes, while ensuring safe and high quality delivery of the Virta Treatment, managing coach capacity and team coaches, and supporting individual coach development
  • Create and maintain a collaborative environment of trust, problem solving, and growth
  • Encourage opportunities for teammates to collaborate, mentor each other and share learnings and best practices to elevate patient care and achieve patient success
  • Monitor and own coach (and team) performance through key metrics to Identify high performers and actively manage underperformers through coaching and performance management. Providing guidance, coaching, and consistent feedback to all teammates
  • Assist and support coaches as an expert in our coaching methods, internal systems, processes, and technology
  • Encourage a solution-oriented culture and work to iterate and improve on our processes
  • Lead teammates through transitions and times of change with clear communication, empathy, and understanding while helping teammates understand what success looks like
  • Demonstrate and serve as a champion of the Virta culture and team values
  • Master the basics of the Virta Treatment and understand the full patient experience
  • Become an expert on our coaching methods, internal systems, processes, and technology
  • Get to know your fellow coach managers and direct reports
  • Partner with other Coach Managers to build relationships, share learnings and provide consistency for all of our patients
  • Understand key performance indicators that are used to track health coach and pod (team) performance and what behaviors influence those metrics
  • Complete audits and chart reviews to provide developmental feedback to teammates
  • Review patient feedback and follow up with patients to identify opportunities to improve the patient experience through coaching
Virta Health

51-200 employees

Diabetes reversal healthcare technology
  • Remote-first work environment
  • Flexible work hours & time off policy
  • Health insurance
  • Paid parental leave
  • Free Virta treatment & family discount
  • Internet, home office, learning & development stipends
  • Employee resource groups
  • 401K & ROTH contribution
Company Core Values
  • People first
  • Ownership
  • Impact
  • No ego
  • Transparency
  • Evidence-based
  • Risk taking & rapid iteration