Revenue Operations Analyst

Location: Remote, USA.

Company Overview

Performing over 80 million utility locates annually, USIC is the most trusted name in underground utility damage prevention and protection. USIC provides a full suite of public and private utility services throughout the United States, with advanced offerings and superior technology to meet every underground utility damage prevention and protection need.

Our mission is to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets.

Summary

USIC is seeking a Revenue Operations Analyst to support the commercial organization. This role will report to the Director, Revenue Operations and is a vital part of the Sales & Revenue Operations team at Corporate Headquarters. This is a high-impact role that supports the commercial team, through detailed analysis and data-driven insights to a wide variety of data needs and requests. They are the SME of the enterprise’s data structure for Sales & Revenue Operations, understanding where critical data resides and how to extract and compile data meaningfully to lead to excellent decision making. They will work closely with sales and revenue operations leadership to remove friction in the data gathering processes and provide keen insights on the analysis performed to lead to better decision-making. As the enterprise’s statistician for Sales & Revenue Operations, this role provides critical data analysis and insights for a wide variety of needs, including queries to insights for sales performance, compensation, pricing analysis, account and industry whitespace, new business lines, enterprise and corporate account performance and needs, and customer driven insights.

Success in this role requires hands-on, high-touch, and proactive engagement with multiple departments and levels of the organization. Strong communication coupled with excellent analytical skills are required. Being able to identify the right problems to solve, turn data into actionable insights, prioritize requests, and influence and drive insights into process improvements and business results is a must. A successful candidate must have a passion for data integrity, sales excellence, process adherence, and have the confidence and positive attitude to make a difference.

Responsibilities

• Mastery of Business Analytics: The Revenue Operations Analyst intakes data requests from the business, executives, and supporting functions, and then creates simplified reporting and dashboards for executive, management, and business teams. These can include complex data sets that must be merged and mapped accordingly.
• Data Modelling and Presentation: The Revenue Operations Analyst creates, refines, shares, and presents data modeling to guide the business and management teams to explore what-if scenarios and potential sales structure and territory changes to improve organic and inorganic growth. They interpret data with precision to provide data-driven rationale to business decisions.
• Insights for Better Decision Making: The Revenue Operations Analyst creates, refines, shares, and presents data modeling to guide the business and management teams to explore what-if scenarios and potential sales structure and territory changes to improve organic and inorganic growth. They interpret data with precision to provide data-driven rationale to business decisions.
• Create reporting, visualizations, and dashboards from data requests, which could include a variety of sources, to clearly communicate complex data in a simple form to a diverse set of audiences.  Be the expert data analyst and expert presenter of findings.
• Analyze existing reporting and develop new reporting across the technical stack to deliver analytics and insights from the organization’s data to executive, management, and business team members.
• Create, refine, share, and present data modeling to guide the business and management teams to explore what-if scenarios to improve organic and inorganic growth. Interpret data to provide data-driven rationale to business decisions.
• Analyze sales and business performance considering sales goals, KPIs and identify areas of weaknesses and gaps in the organization, coverage model, data structure and requirements, and data processes to improve the organization's internal operational support and sales performance.
• Support the development of sales incentive plans and quota planning by analyzing the impact of proposed changes, recommending a course of action to Sales & Revenue Operations leadership, and implementing changes in the sales planning model.
• As needed, build tools, models, and business processes to enhance, clean, and prioritize data in Salesforce, Power BI, and other systems.
• Analyze and present sales data trends, issues, opportunities, and forecasts to support decisions and the strategic initiatives of the organization.
• Reporting and analysis for the Commercial team, including executive reporting of sales results, key metrics and KPIs, campaign tracking and analysis, and ad hoc strategic analysis.
• Lead and maintain high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the Commercial organization.
• Identify and improve metrics that deliver better business performance, better analytics, and better insights.
• Develop and maintain performance dashboards in Salesforce and other related tools that encompass key metrics and the businesses position with accurate and timely data.
• Ability to make thoughtful decisions based on rigorous analysis in a timely manner translating those results to easily digestible messages, communications, and presentations.
• Resolve issues proactively for the business segment within Revenue Ops systems, tools, and processes. Think strategically and act practically to ensure sustainability and usability of systems.
• Work with cross-functional departments (Finance, IT, Billing) to standardize and optimize the commercial reporting process.
• Assist in sales tools optimization including Salesforce, Outreach, and others.  Drive and implement best practice utilization of data.

Requirements

• BA / BS degree or equivalent experience required.
• 2 to 3 years minimum of Sales/Revenue operations experience with a focus on sales analytics
• Strong to expert-level mathematical, analytical, and quantitative skills.
• Advanced proficiency in Salesforce reporting and dashboards required.
• Strong Power BI and other data visualization tool skills.
• Expert in Excel, including complex functions to manipulate and calculate data for analysis.
• Proficient in Microsoft Office suite - Word, PowerPoint, and Visio.
• Strong communication, organization, and time management skills.
• Ability to be creative and analytical with excellent problem-solving skills.
• High level of detail orientation.
• Self-motivated, driven collaborator, exceptional interpersonal and communication skills, and demonstrated ability to take ownership.
• Resourceful, ability to self-manage, high sense of accountability.

​We are an Equal Opportunity Employer. Veterans are encouraged to apply.