Human Services Assistant 2 @ Virginia Department of Social Services

Administrative & Executive Assistance (2)
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Title Description- Human Services Assistant II represents the full performance level in the occupational group for Human Services Assistants. Employees provide a variety of services while working in one or more program areas performing responsible administrative and technical work in support of agency clients. This position will provide support services for the Eligibility/Benefits staff and will serve as the initial point contact for both clients seeking benefits and/or services and for internal staff from other departments on behalf of the benefits staff. Human Services Assistant II is distinguished from Human Services Assistant III by the latter’s serving as a screener and the initial point of contact for the clients seeking benefits and/or services.

General Work Tasks (includes but not limited to) –

Operates various computer systems to conduct searches for initial applications, renewals and re-certification and/or to update information
Provides information and assists clients with completing applications, etc.
Provides case management support to the Benefit Programs staff
Prepares and mails correspondence
Prepares case files, completes inquiries
Pulls telephone messages for eligibility staff and returns calls
Provides written and/or oral documentation regarding client contacts, verification letters, and other situations
Sets up case files, typing or labeling case files, and completing forms
Contacts clients for requested/needed information and responds to routine questions in person, email or by telephone
Scans client documentation into DMIS/VaCMS for eligibility staff
Assist staff with SNAP renewals/interims, log and pull files, etc for Eligibility staff
Schedule client renewals
Liaison between Clerical and Eligibility department with client questions

Knowledge, Skills, and Abilities:

Knowledge- Working knowledge of: administrative and clerical procedures and systems such as word processing, managing files and records, office forms and applications and other office procedures and terminology; and mathematics sufficient to add, subtract, multiply, divide, compute rate, ratio and percent; and to draw and interpret graphs; principles and processes for providing customer service. Some knowledge of basic human service needs and state computer programs.

Skills: Skill in operating a variety of automated office equipment to include calculator, fax/copier, scanner; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.

Abilities- Demonstrated ability to: work with clients, co-workers, professionals, and the public; read and comprehend simple documents; write simple correspondence; present information in one-on-one and small group situations; follow written and oral instructions; perform basic mathematics; work with clients, professionals, co-workers and the public; plan, organize and prioritize daily tasks; use correct spelling and basic grammar; display common courtesy and be a team player.

Education and Experience- High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Special Requirements: Applicants may be subject to a Criminal History Background search, Central Registry Search, DMV/driving record check, and/or pre-employment drug screen.

The investigation may include; fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Employee must be willing to work in a community emergency shelter in the event of a natural disaster or emergency.

Special Instructions to Applicants: Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed or hand delivered applications and resumes will NOT be accepted.

Consideration for an interview is based solely on the information within the application. Applications must include complete work history.

Human Services Assistant 2

Benefits Aide

Virginia Department of Social Services

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