Administrative Support Associate 6

Department/Unit:

Physicians Billing

Work Shift:

Day (United States of America)

Salary Range:

$38,937.60 - $50,618.88Essential Functions:

Responsibilities include but are not limited to:

- Complete daily review of accounts transferred to patients prior to bills generating
- Resolve patient credits
- Complete daily review of patient accounts that are pending NYS Medicaid and/or Charity Care status
- Complete monthly rejections categorized as eligibility and/or guarantor responsibility
- Maintain daily correspondence and returned mail
- Answer incoming Patient/Guarantor phone calls related to statement inquiries for owed balances and receive payments by phone
- Maintain current payment plans/contracts
- Work with corresponding physician offices as it relates to patient disputes and/or inquiries
- Services related to Bankruptcy and Collection proceedings
- Assist in maintaining coverage for satellite office at the Main Campus for Patient/Department convenience

Qualifications:

• High school education or equivalent
• 1-2 years of experience in medical billing or medical claims processing
• Working knowledge in Excel and Word
• Ability to work independently
• Excellent Phone etiquette
• Excellent written and oral communication skills
• Close attention to detail and organizational skills
• Represent the office/Institution in a positive manner
• Can marshal resources to complete tasks and orchestrate multiple activities at once to accomplish goals
• Ability to solve difficult problems in a timely manner with efficient solutions
• Can negotiate skillfully in tough situations; can win concessions without damaging relationships
• Works well with others; supports and encourages strong morale and spirit in his/her team.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.