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Full-Time

ICQA Regional Support Specialist

Posted on 7/9/2024

ShipBob

ShipBob

1,001-5,000 employees

Global omnifulfillment solutions for e-commerce

Data & Analytics
Automotive & Transportation
Industrial & Manufacturing
Enterprise Software
Consumer Goods

Compensation Overview

$20Hourly

+ Medical + Dental + Vision + 401K Match + Paid Time Off + Referral Bonus Program

Senior

Montgomery, IL, USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • Ability to quickly adapt to changing conditions
  • Ability to determine inventory discrepancies and reconcile variances
  • Effective written and verbal communication skills
  • Ability to multitask and handle multiple issues
  • Attention to detail
  • Ability to lift 40lbs
  • Ability to stand and walk continuously
  • Ability to bend, stoop, reach above, and push/pull
  • Compliance with food safety and compliance policies
Responsibilities
  • Investigate inventory discrepancies
  • Perform physical inventory cycle counts
  • Communicate updates and relay information
  • Understand root cause of inventory adjustments
  • Identify areas of opportunity in processes
  • Provide support coverage and training
  • Perform Root Cause Analysis
  • Research and resolve inventory variances
  • Meet SLA's for Jira tickets and ICQA Metric goals
  • Travel to partner SFN sites
  • Comply with all policies and regulations
  • Additional duties as necessary

Working at ShipBob offers the opportunity to be part of a leading provider in global omnifulfillment solutions, servicing over 7,000 brands. This company stands out for its developed proprietary technologies such as order and inventory management, warehouse management systems, and predictive data analytics. These technological advancements ensure that employees are at the forefront of supply chain innovation, optimizing ecommerce shipping worldwide.

Company Stage

Series E

Total Funding

$331.1M

Headquarters

Chicago, Illinois

Founded

2014

Growth & Insights
Headcount

6 month growth

13%

1 year growth

25%

2 year growth

44%

Benefits

Flexible time off

Remote HQ

401K match

Quarterly wellness days

Meeting-less Fridays

Parental leave

Happy hours, snacks, & club

Medical, dental, & vision coverage

Pet insurance

INACTIVE