Full-Time

AV Collaboration Engineer

iCapital Network

iCapital Network

1,001-5,000 employees

Digital platform facilitating access to alternative investments

Financial Services

$90,000 - $110,000

Equity, Annual Performance Bonus

Mid, Senior

New York, NY, USA

Required Skills
PowerShell
Microsoft Azure
Communications
Atlassian
Customer Service
Android Development
Requirements
  • 5+ years of experience executing the delivery of audiovisual services with integrated systems, digital signage, and equipment for conference rooms
  • Bachelor's degree in computer science, information technology, or related certifications (or equivalent experience)
  • Strong knowledge of Neat and Poly AV systems
  • Strong knowledge of Zoom Enterprise platform administration
  • Strong knowledge of Microsoft Office 365, including Room Resources and MS Teams administration
  • Experience with macOS, iOS, Windows, and Android endpoints
  • Desire to explore and learn new technologies to enhance the conferencing experience
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and the ability to work independently
  • Capability to identify gaps in existing digital workplace infrastructure and execute remediation plans
  • Customer service skills and experience providing white glove support
  • Attention to detail, especially while managing multiple projects simultaneously
  • Okta Single Sign-On Administration is a plus
  • Azure MFA Administration is a plus
  • PowerShell scripting experience is a plus
  • Telecommunications experience (Genesys and MS Teams VOIP) is a plus
Responsibilities
  • Install, configure, and troubleshoot audiovisual equipment in conference rooms, collaboration spaces, and multipurpose training rooms
  • Ensure optimal functionality of displays, microphones, cameras, and other AV components
  • Ensure flawless technology experiences during meetings for all stakeholders
  • Coordinate with facilities and events teams to set up AV equipment for meetings, presentations, and internal/external events
  • Support executive team and administrative staff and resolve technical issues during critical meetings and client-facing events
  • Manage digital signage displays across the organization
  • Update and distribute content for digital displays
  • Monitor and address any technical issues related to digital signage and IPTV
  • Assist users with Microsoft Teams and Zoom setup, configuration, and troubleshooting
  • Provide guidance on best practices for virtual meetings, screen sharing, and collaboration
  • Troubleshoot audio/video issues during Teams and Zoom calls
  • Support other collaboration tools (e.g., Outlook, SharePoint, OneDrive, Atlassian, and 1Password) as needed
  • Train end-users on efficient use of collaboration platforms
  • Maintain strong relationships with the iCapital Corporate Technology teams to ensure smooth service operations and delivery of cross-functional enterprisewide solutions
  • Work with vendors for equipment and service procurement, repairs, and warranty support
  • Provide excellent customer service by promptly addressing user inquiries and technical issues
  • Conduct training sessions for employees on Digital Workplace technologies
  • Document solutions and provide guidance on best practices for virtual meetings, screen sharing, and collaboration tools
  • Stay informed about industry trends and emerging technologies
  • Assist in evaluating and implementing upgrades to existing systems
  • Perform routine maintenance tasks to ensure system reliability, including daily walkthroughs and issue escalation

iCapital is a global fintech leader that has significantly transformed the alternative investment marketplace by providing streamlined, scalable digital solutions and educational resources. Their robust technology and services, including diligence, compliance, and portfolio analytics capabilities, have revolutionized how wealth management, banking, and asset management industries facilitate client access to a wide range of private investments. Furthermore, iCapital's commitment to democratizing alternatives has enabled organizations to offer direct investments and feeder funds at lower minimums, thus expanding beyond the traditional 60/40 portfolio.

Company Stage

Series C

Total Funding

$717.3M

Headquarters

New York, New York

Founded

2013

Growth & Insights
Headcount

6 month growth

8%

1 year growth

19%

2 year growth

73%

Benefits

COmprehensive benefits package - Salary, Equity, Annual Performance Bonus, Employer Matched Retirement Plan

Generally Subsidized Healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling

Unlimited PTO

Parental Leave

INACTIVE