Community Manager
Posted on 3/10/2023
Texas, USA • Plano, TX, USA
Experience Level
Desired Skills
Customer Service
  • 5+ years or equivalent experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, or related experience. Customer service experience required
  • 2+ years of management experience of leading a team made up of individual contributors
  • Bachelor's Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees
  • Understanding and experience leading a team
  • Must have strong verbal and written communication skills, project management, and business operations experience
  • Like challenges, and embraces change in a fast-paced environment
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
  • Assume ownership and manage the relationship with key accounts within the multiple buildings you oversee
  • Ensure all accounts within your buildings have an assigned point of contact
  • Meet with members to resolve issues, process member terminations, and other issues of complexity
  • Serve as a point of escalation and be a final decision maker on WeWork policies and procedures to members
  • Monitor the Medallia escalation process to ensure alerts are being properly addressed
  • Be accountable for member retention, Net Promoter Scores, and overall member satisfaction
  • Review Net Promoter Scores and member satisfaction results regularly and implement building-specific plans to improve KPIs
  • Lead building site tours for VIPs as needed
  • Communicate and drive the success of business updates, process changes, company initiatives, and goals to the team
  • Provide input to and set monthly, quarterly and yearly budgets Review monthly building budget and result comprehensively for optimization

5,001-10,000 employees

Coworking & flexible office space provider
Company Overview
WeWork’s mission is to empower tomorrow’s world at work by creating environments where people and companies come together to do their best work. The company has grown into a global workspace provider committed to delivering flexible solutions, inspiring, safety-focused spaces with unmatched community experiences.
  • Competitive healthcare benefits
  • Life and AD&D insurance
  • 401(k) matching
  • 20 days of PTO
  • 10 paid holidays
  • 80 hours of paid sick time per full calendar year
  • 16 weeks paid parental leave
Company Core Values
  • Do The Right Thing
  • Strive To Be Better, Together
  • Be Entrepreneurial
  • Give Gratitude
  • Be Human, Be Kind