Onboarding Manager
Posted on 11/17/2022
INACTIVE
Vori

11-50 employees

Grocery business operating system
Company Overview
Vori is on a mission to ensure communities have access to the goods they need and love in order to live, work, learn, and play—starting with food. Vori is building the modern operating system for the grocery store to empower supermarkets to run more profitable businesses, build great teams, waste less food, and delight their shoppers.
Consumer Goods
Data & Analytics

Company Stage

Series A

Total Funding

$21.7M

Founded

2019

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

4%

1 year growth

-8%

2 year growth

9%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • 3+ years implementing complex software with small and medium enterprises
  • Brilliant oral and written communication skills with the ability to influence all levels of the organization, including executive and C-level
  • Analytical depth in technical concepts and skillful in translating them into business terms to map business requirements into technical features
  • Ability to explain technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
  • Knowledge of software development process and design methodologies
  • Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects
  • Deep curiosity and passion for solving customer problems
  • Ability to think through complex system challenges that span bits and atoms
Responsibilities
  • Nurture & Captain the Customer Relationship: Serve as the role of primary point of contact for all clients post booking by sales - through onboarding, and beyond go live. As the client is transitioned over into the post-onboarding phase of the customer journey, you will continue to be the primary point of contact for issues, upselling, and general relationship maintenance
  • Onboard & Train Excellently: You will dazzle store teams with your knowledge, drive, precision, foresight, friendliness, and clarity of thought. You will train the entire grocery staff on how to leverage the system to create operational efficiencies and positively impact the shopper and associate experience. Be able to speak fluently to all levels of staff hierarchy - from owners, to managers, to sales floor associates. Address blockers head on, and do so gracefully
  • Elevate Team: Advance our internal post-sale workflows (onboarding, customer success) and craft a set of standard operating procedures for the grocery supply chain. You will also collaborate cross-functionally with Design, Engineering, and Product to translate customer requirements into technical solutions - as well as Sales to improve the way we speak about our solution
  • Assess Site & Networking Design: You will be responsible for conducting remote site assessments to determine the networking and integration needs of our clients prior to installation and communicate those needs to the project resources. You will partner with an Operations Engineer to configure the POS system to the customers' unique needs in order to maximize the benefits of their Vori purchase, such as reduced out of stocks, decreased shrinkage, and increased efficiency
  • Grow product usage: You will optimize product stickiness and increase usage through successful customer onboarding, ongoing helpful support, and identifying new opportunities for services and product features
  • Evangelize product benefits: You will deeply understand Vori and articulate complex supermarket operations and supply chain best practices to both technical and non-technical end-users
  • Improve customer experiences: You will develop and contribute technical and process documentation, help train and educate end-users, craft magical experiences during and after onboarding, and optimize customer configurations based on best practices
  • Learn from customers: You will have a deep understanding of user needs and experiences, utilizing these to generate insights in order to improve customer adoption and our product offering
  • Mission Alignment: Help with hiring and establishing a world-class operations culture within the company. Combat food waste & food deserts by transforming how grocery stores operate
Desired Qualifications
  • Experience working on payments, vertical SaaS, or supply chain-focused products
  • Experience taking products 0-1, or starting your own company
  • Expressing ideas through visuals and prototyping (Vori uses Figma)
  • Familiarity with at least 1 programming language, or the willingness to learn