Full-Time
Team Lead – Corporate Systems
Confirmed live in the last 24 hours
DoubleVerify
1,001-5,000 employees
Ensures quality and effectiveness of digital advertising
No salary listed
Senior
Mumbai, Maharashtra, India
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in IT support, with 1-2 years in a supervisory role.
- Strong understanding of IT support processes, systems, hardware, and software.
- Strong attention to detail
- Proficient in using Helpdesk tools and ticketing systems (e.g., Jira Service Management, Freshservice, ServiceNow).
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Excellent troubleshooting skills in Windows, macOS, and basic networking.
- ITIL certification or equivalent a plus
- Experience working with global teams
- Supervise an outsourced team dedicated to the remediation of incident requests.
- Coordinate the assignment of tickets and track request lifecycle to deliver optimal customer satisfaction.
- Conduct regular reviews of performance against defined SLA metrics and provide feedback to vendor and DV IT leadership.
- Oversee daily operations, ensuring efficient resolution of support tickets and meeting performance targets.
- Act as an escalation point for complex technical issues and resolve them promptly.
- Monitor ticketing systems, analyze trends, and generate reports to identify areas for improvement.
- Identify recurring issues and recommend long-term solutions to reduce support.
- Ensure a customer-centric approach in all support activities, maintaining high levels of satisfaction.
- Develop and enforce service desk policies, procedures, and best practices.
- Collaborate with IT and other business units to address cross-functional support needs.
- Communicate updates and best practices to team members and stakeholders.
- ITIL certification or equivalent a plus
DoubleVerify ensures the quality and effectiveness of digital advertising for major brands. The company provides verification and analytics services that help brands, advertisers, platforms, and publishers confirm that their ads are seen by real people, are placed in safe environments, and effectively reach their target audiences. Their services include checking ad viewability, preventing fraud, and ensuring brand safety by using advanced technology, including a dedicated Fraud Lab and Semantic Science teams. Unlike many competitors, DoubleVerify focuses on providing comprehensive solutions that protect brand reputation across various devices and channels. The goal of DoubleVerify is to help brands maximize their advertising budgets and achieve better returns on investment by ensuring their digital advertising efforts are effective and trustworthy.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
New York City, New York
Founded
2008
Simplify's Take
What believers are saying
- AI-driven contextual advertising is gaining traction, enhancing targeting and effectiveness.
- Connected TV advertising is creating new opportunities for digital advertisers.
- Privacy-centric advertising solutions are increasingly important due to evolving regulations.
What critics are saying
- Defamation lawsuit against Adalytics could lead to reputational damage and financial costs.
- Ongoing investigation into potential securities law violations may result in legal challenges.
- Integration challenges from Rockerbox acquisition could distract from core operations.
What makes DoubleVerify unique
- DoubleVerify offers AI-powered pre-bid controls for Google's Search Partner Network.
- The company uses a dedicated Fraud Lab to identify and prevent ad fraud schemes.
- DoubleVerify's acquisition of Rockerbox adds outcome measurement and attribution capabilities.
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Benefits
401(k) Company Match
Performance Bonus
Company Equity
Growth & Insights and Company News
6 month growth
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↑ 0%DoubleVerify has filed a defamation lawsuit against Adalytics, alleging that the company knowingly published false and misleading claims in a report detailing issues with fraudulent traffic in digital advertising.
DoubleVerify, a leading software platform for digital media measurement, data, and analytics, today (May 8th, 2025) announced the launch of AI-powered pre-bid controls for Google's Search Partner Network (SPN).
DoubleVerify to host Innovation Day 2025 at the New York Stock Exchange on June 11.
LONDON-(BUSINESS WIRE)- FirstPartyCapital (FPC), an early-stage venture capital firm specialising in adtech, martech, and digital media, today announced a strategic investment from DoubleVerify, the leading software platform for digital media measurement, data, and analytics.
It seems that law firm Levi & Korsinsky has recently announced an investigation into DoubleVerify Holdings, Inc. (DV) regarding potential securities law violations.