Leasing / Tenant Relations Manager

Who We Are 

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com 

We are looking to have a bilingual (French/English) Leasing / Tenant Relations Manager join our team! This position can be hybrid from Montreal, QC or Ottawa, ON.

Please note that this opportunity requires an active or easily reinstated Quebec Real Estate License. 

SUMMARY  
 

The Leasing / Tenant Relations Manager is responsible for developing and executing real estate acquisition, renewal and disposition strategies for assigned portfolio of properties in accordance with the terms and conditions of the client master service agreement(s) and/or other brokerage agreement(s).

At this position level:

• Portfolios are typically medium to high complexity and volume. 
   

KEY DUTIES & RESPONSIBILITIES  

 Strategic Planning and Analysis

• Understands clients’ objectives, business drivers and needs in order to develop and recommend real estate acquisition, renewal and/or disposition strategies that meet the clients’ needs and optimizes the value delivered to the client.
• Conducts analysis and develops business cases to support recommendations.

Acquisition, Renewal and Disposition

• Executes real estate acquisition, renewal and disposition strategies.
• Develops, recommends and executes approaches to reduce occupancy costs.
• Performs all aspects of real estate acquisition, renewal and disposition activities including but not limited to:
  • Managing all relationships including client, landlord and broker. Acts as primary interface for all transaction matters.
  • Researching and recommending real estate properties that align with the client’s real estate strategy and needs.
  • Performing market research to understand real estate market trends.
  • Conducting due diligence reviews.
  • Provide input to accurately market surplus properties for disposal.
  • Conducting property tours.
  • Conducting related analysis and preparing reports.
  • Executing renewal and disposition activities according to critical dates and ensuring that disposition-related recoveries and targets are achieved.
  • Conducting all related negotiations and presentation of recommended results.
  • Coordinating and/or undertaking the preparation of all related documentation and information including but not limited to market information packages, offers to lease, letters of intent, etc.
  • Reviewing and negotiating related documentation such as offers to lease, renewal agreements, letters of intent, etc.
  • Ensuring accurate and complete maintenance of all lease transaction documentation.
  • Documenting and organizing all aspects of a transaction to ensure that all concerned parties have required information (e.g., Notice letters, Trade Record Sheets, Commission Agreements).

Relationship Management 

• Collaborates with relevant concerned parties to ensure all service delivery obligations are met and executed in accordance with all requirements.
• Develops and maintains effective relationships with all relevant concerned parties including but not limited to clients, brokers, landlords and real estate industry professionals.

Other

• Maintains current awareness of industry practices and trends.
• Compliance with all regulatory, brokerage and company requirements.
• Other duties as assigned.

KNOWLEDGE & SKILLS 

• University degree or College diploma, preferably in business administration.
• Minimum 5 years of real estate transactions work experience in a commercial environment.
• Advanced real estate acquisition, renewal and disposition strategy development and execution skills. 
• Skilled at persuading, influencing and negotiating to achieve desired outcomes.
• Advanced relationship management skills and ability to develop and manage relationships with multiple concerned parties.
• Advanced real estate transactions-related documentation development, application and interpretation skills.
• Advanced analytical skills to identify optimum real estate cost structures, pricing and value for the client.
• Strong market research skills along with current knowledge of market trends and conditions.
• Current knowledge of industry practices, trends and requirements.
• Organization and computer proficiency skills.
• Knowledge of real estate legislative requirements for assigned province(s).
• Bilingualism (French/English) is required

Licenses and/or Professional Accreditation

• Quebec Real Estate License is required
• Valid driver’s license and personal vehicle is required.
   

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success! 

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.