Senior Account Manager, Enterprise Hospitality Solutions

This is an excellent opportunity for you to be part of a truly global team at TripAdvisor - the world’s largest travel site that enables travelers to unleash the full potential of every trip. In this role, you get to work with our largest OTA and Hotel chain clients, see how they leverage our platform and solutions to market their products and services, and you get to immerse yourself in the online advertising space that offers constant learning opportunities.

Reporting directly to the Manager of Account Management the Senior Account Manager is responsible for managing all aspects of Hospitality Solutions products. You will be managing aspects of the solution sales across pre & post-sale cycles to drive revenue growth and deliver value to support the client’s goals - with the prospect of having a significant impact on our business.

What we are looking for:

We are looking for an experienced and dynamic self-starter with a track record of successfully leveraging data and an analytical approach to solve problems and create opportunities. You are passionate about the online marketing space and using a data-driven approach to identify and drive initiatives to improve our client’s performance and deliver value.

What You’ll Do:

• Act as a solutions consultant for a portfolio of Enterprise clients

• Demonstrated high achiever and results-driven.

• Proven ability to engage, present & negotiate with C-level executives

• Must be highly data-driven and adept at utilizing the data to illustrate opportunities and solutions to client challenges

• Collaborate with AEs to drive results for clients and deliver revenue growth through ideating around new/innovative opportunities 

• Leveraging TripAdvisor Hotel Solutions products in combination with excellent communication and presentation skills to:

  • Drive increased product adoption and stickiness 

  • Deliver optimization recommendations and drive success across all campaigns to meet and exceed agreed KPIs

• Be the voice of our partners while acting as a key point of contact: 

  • Deliver a world-class onboarding experience 

  • Liaises between client and internal teams to address service and product feedback 

  • Leads all post-launch internal and external communication including but not limited to aligning on KPIs/measures of success, troubleshooting, analysis, and optimizations recommendations to ensure the success of each campaign  

• Help create and maintain account plans across an assigned client portfolio

• Be a strategic partner to key internal stakeholders (Sales, Operations, Marketing, Product, etc.) and our external Hotels and OTA clients 

• Navigate independently from management - be an independent thinker while owning and collaborating on key decisions throughout the customer lifecycle to ensure the success of each partnership 

• Act as a product expert & SME (subject matter expert)

• Provides feedback on key Account Management topics - identifying and bubbling up any gaps in process, approach, or strategy while being a problem solver

Who you are:

• 5+ years minimum relevant travel and/or ad tech experience as an Account Manager or Customer Success Manager

• Experienced consultative seller of SaaS for businesses with the know-how to identify solutions for the customer base, remove incumbents and manage longer sales cycles 

• Consistent and proven track record in successfully developing relationships and managing key accounts to drive revenue growth for partner accounts in a B2B environment

• Proven ability to identify growth and expansion opportunities for products and services resulting in meeting or exceeding quarterly/annual revenue targets

• Understand digital e-commerce and ROAS management

• Proven experience in using quantitative and qualitative analysis to assess customer relationships and make recommendations for each account.

• Develop, implement and manage successful customer account strategies across assigned accounts

• Drive growth of the account base by identifying and building new revenue streams from existing clients.

• An ability to have a data-driven approach is required with the ability to leverage data to identify needs and optimisations within customer accounts

• Ability to work with cross-functional teams across all levels including senior management

• Maintain Salesforce for tracking opportunities and client engagement

• Creating and executing SOW’s (Statement of Work) for additional services

• Proven experience communicating with executives, directors, and managers

• Proficient in Powerpoint, Tableau, and Excel with a strong analytical ability

• Systems knowledge with Sales Tech and Digital Platforms

• 25% travel may be required

• Fluent in English, and a European language!

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