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Senior Account Manager
English + European Language
Confirmed live in the last 24 hours
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
Sales
Salesforce
Tableau
PowerPoint/Keynote/Slides
Communications
Requirements
  • 5+ years minimum relevant travel and/or ad tech experience as an Account Manager or Customer Success Manager
  • Experienced consultative seller of SaaS for businesses with the know-how to identify solutions for the customer base, remove incumbents and manage longer sales cycles
  • Consistent and proven track record in successfully developing relationships and managing key accounts to drive revenue growth for partner accounts in a B2B environment
  • Proven ability to identify growth and expansion opportunities for products and services resulting in meeting or exceeding quarterly/annual revenue targets
  • Understand digital e-commerce and ROAS management
  • Proven experience in using quantitative and qualitative analysis to assess customer relationships and make recommendations for each account
  • Develop, implement and manage successful customer account strategies across assigned accounts
  • Drive growth of the account base by identifying and building new revenue streams from existing clients
  • An ability to have a data-driven approach is required with the ability to leverage data to identify needs and optimisations within customer accounts
  • Ability to work with cross-functional teams across all levels including senior management
  • Maintain Salesforce for tracking opportunities and client engagement
  • Creating and executing SOW's (Statement of Work) for additional services
  • Proven experience communicating with executives, directors, and managers
  • Proficient in Powerpoint, Tableau, and Excel with a strong analytical ability
  • Systems knowledge with Sales Tech and Digital Platforms
  • 25% travel may be required
  • Fluent in English, and a European language!
Responsibilities
  • Act as a solutions consultant for a portfolio of Enterprise clients
  • Demonstrated high achiever and results-driven
  • Proven ability to engage, present & negotiate with C-level executives
  • Must be highly data-driven and adept at utilizing the data to illustrate opportunities and solutions to client challenges
  • Collaborate with AEs to drive results for clients and deliver revenue growth through ideating around new/innovative opportunities
  • Leveraging TripAdvisor Hotel Solutions products in combination with excellent communication and presentation skills to:
  • Drive increased product adoption and stickiness
  • Deliver optimization recommendations and drive success across all campaigns to meet and exceed agreed KPIs
  • Be the voice of our partners while acting as a key point of contact:
  • Deliver a world-class onboarding experience
  • Liaises between client and internal teams to address service and product feedback
  • Leads all post-launch internal and external communication including but not limited to aligning on KPIs/measures of success, troubleshooting, analysis, and optimizations recommendations to ensure the success of each campaign
  • Help create and maintain account plans across an assigned client portfolio
  • Be a strategic partner to key internal stakeholders (Sales, Operations, Marketing, Product, etc.) and our external Hotels and OTA clients
  • Navigate independently from management - be an independent thinker while owning and collaborating on key decisions throughout the customer lifecycle to ensure the success of each partnership
  • Act as a product expert & SME (subject matter expert)
  • Provides feedback on key Account Management topics - identifying and bubbling up any gaps in process, approach, or strategy while being a problem solver
TripAdvisor

1,001-5,000 employees

Travel guidance platform
Company Overview
Liberty TripAdvisor Holdings' principal assets consist of its subsidiaries TripAdvisor and BuySeasons.