Full-Time

Director – Customer Success

Strategic/Enterprise

Posted on 6/9/2024

PointClickCare

PointClickCare

1,001-5,000 employees

Cloud-based healthcare software platform


Senior

Remote in USA

Required Skills
Sales
Requirements
  • Track record of leading enterprise / SaaS customer success teams
  • Strong background in healthcare - specifically provider and/or health plan facing
  • Health tech background is a plus
  • Experience in roles with accountability over metrics and/or P&L
  • Experience in accountability for Net Revenue Retention and Client Health
  • Understands how to translate product to solution to value helping to support NPS and KLAS scores
  • Strong collaborator who can work with Sales and other leaders
  • Strong judgment on escalation and problem-solving
  • Strategic thinker who can drive success
  • Quick study on market dynamics
  • Strong people manager
  • Solution-oriented mindset
Responsibilities
  • Drive customer value and growth
  • Be a strategic partner and advisor to customers
  • Manage and reduce customer churn
  • Align with internal stakeholders
  • Develop and mentor the customer success team

PointClickCare, a leader in cloud-based healthcare software, offers a work environment focused on integrating essential patient data and boosting care outcomes. Employees can take pride in contributing to a system that enhances care coordination and optimizes financial processes for healthcare providers, fostering a significant impact on the industry. This commitment to improving healthcare efficiency and outcomes makes it an appealing place for professionals passionate about making a meaningful difference in the sector.

Company Stage

Private

Total Funding

$231M

Headquarters

Mississauga, Canada

Founded

2000

Growth & Insights
Headcount

6 month growth

4%

1 year growth

6%

2 year growth

30%

Benefits

Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs