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Senior Operations Manager
Posted on 8/9/2022
Seattle, WA, USA
Experience Level
Desired Skills
  • 10+ years of relevant experience in an operations, change management, release management, project management or process improvement role
  • Experience gathering requirements and working with Product teams on new products / product improvements
  • Experience assessing and tracking product adoption and process efficiency and recommending improvements
  • Experience enabling and supporting teams with clear documentations and trainings
  • Strong project management skills, and experience with Program Management tools
  • Experience in CRM tools (Salesforce)
  • Strong written and verbal communication skills; Ability to clearly articulate problem statements, and communicate results and areas for improvement
  • Proficiency displaying complex data in a simple format and effectively presenting findings to different audiences
  • Assess existing tools and processes and provide requirements for workflow improvements
  • Gather feedback from internal end-users and prioritize needs
  • Develop project plans and lead cross-functional teams to address key priorities
  • Work with Product teams to plan and launch new products, including communications and training
  • Create Best Practices for Change Management
  • Establish and measure operational metrics to evaluate product / process adoption and impact
  • Travel domestically and internationally (up to 6 trips per year) for face-to-face meetings and brainstorming sessions
Desired Qualifications
  • Experience with data visualization using Tableau, BusinessObjects, or similar tools
  • Knowledge of streaming business and video game industry
  • Passion for streaming and Twitch!

1,001-5,000 employees

Social video platform for gamers
Company mission
Twitch is on a mission to build the future of live entertainment. The company operates an interactive livestreaming service for content spanning gaming, entertainment, sports, music, and more.
  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
Company Values
  • Creators first
  • Experiment to decide
  • Commitment, not compliance
  • Empower communities