General Manager

POSITION: General Manager   

DEPARTMENT: Executive

REPORTS TO: Regional Vice President

FLSA STATUS: Exempt, Salaried

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

Responsible for overall management, promotion, and operation of the facility, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking, and related operations by performing the following duties personally or through subordinates.

Essential Duties and Responsibilities

• Maintains active contact with the Client/Contract Administrator. Monitors ASM Global compliance with all provisions of the services contract.

• Aggressively promotes the use of the facility to maximize its utilization.

• Negotiates lease agreements as determined necessary and in the best interests of the facility.

• Negotiates contracts and agreements with event organizers, hosts, managers, and agents.

• Establishes and maintains effective working relationships with the Client/Contract Administrator, boards, tenants, government departments and agencies, entertainment industry, community, and civic organizations to encourage continual and regular use of the facility.

• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and

• development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.

• Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.

• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.

• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.

• Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.

• Conducts marketing, budgeting, and weekly staff meetings.

• Directs the development and administers the execution of operating and marketing financial plans and documents; to include operating revenue fundraising/sponsorship sales and expense budgets; capital expense plans and budgets.

• Provides for control of day-to-day operations; assuring the coordination of plans, programs, and events; conducts post-event operational and financial review and analysis.

• Provides final approval of all contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility.

• Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations, agencies, departments, and individuals; assures and maintains the integrity of the facility and ASM Global in all forms of communication and personal contacts.

• Oversees and advises Human Resources on any necessary revisions/modifications to the staffing plans, including number and types of employees, essential functions, salaries, and benefits.

• Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state, and federal regulations.

• Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the

• facility, and/or to improve the efficiency and safety of operations, in compliance with ASM Global policies and procedures.

• Responsible for recruiting, training, supervising, and evaluating administrative and supervisory staff.

• Establishes and maintains effective working relationships with the tenants, employees, union representatives and the public.

Supervisory Responsibilities  

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Abilities

• They must have a proven track record of managing and leading large scale facility operations with a diverse workforce. 

• Must have significant experience in the following areas:  contract negotiations, supervising personnel, booking, promoting, and supervising live entertainment productions, business law, purchasing procedures, plus labor relations and union contracts (if applicable). 

• Ability to prioritize multiple projects and meet strict deadlines.

• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed.

• Some travel required.

Education and/or Experience

• A bachelor’s degree (BA/BS) from a four-year accredited college or university with major course work in business or public administration or the equivalent combination of education and experience is required.

• Experienced with event production, including show advance, event estimates, local union supervision and financial settlement. 

• A well-established leader and professional with a minimum of 5-7 years of industry experience in a senior management level position within an Arena, Convention Center, or Stadium.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site (Stuart C. Siegel Center/Richmond, VA)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.