Full-Time
Senior Manager
Product Marketing, Hospitality
Updated on 8/1/2026
Lightspeed Commerce
1,001-5,000 employees
Global SMB POS and payment platform
No salary listed
Île-de-France, France
Hybrid
Hybrid work in Paris is indicated.
 Growth & Marketing (1) |
|---|
Get referred to Lightspeed Commerce
See people who can refer or advise you
- 10+ years in product marketing, lifecycle/growth marketing, or a similar go-to-market role.
- Proven experience leading, mentoring, and developing a high-performing team.
- Deep expertise in B2B SaaS marketing, ideally serving SMB audiences.
- Demonstrated success partnering with Product and Technology teams to influence roadmaps and deliver successful launches.
- Experience owning post-launch growth motions, including adoption, upsell, cross-sell, and retention, with clear revenue accountability.
- Experience managing marketing budgets and prioritising spend against business outcomes.
- Strong quantitative and commercial acumen.
- Excellent written and verbal communication skills, with the ability to lead through influence across senior cross-functional stakeholders.
- An AI-first working mindset across research, content, and launch execution, with a track record of raising a team's AI fluency.
- Genuine curiosity about helping SMBs and restaurateurs succeed.
- Architect and orchestrate the EMEA go-to-market strategy for the Hospitality product portfolio, aligning Product, Sales, and Marketing around it and owning its commercial outcomes.
- Own the messaging and positioning framework for Lightspeed's Hospitality solutions, establishing competitive differentiation and translating product value for internal and external audiences.
- Lead, mentor, and grow a team of four experienced product marketers; set team goals and own the results of all product marketing initiatives.
- Direct lifecycle marketing strategies across the full customer journey, including launch, onboarding, adoption, upsell, cross-sell, and retention, with measurable contribution to revenue and expansion targets.
- Own and deploy the Hospitality product marketing budget, prioritising investments that drive business outcomes and reporting on return.
- Champion the voice of the customer across the organization; define the market research roadmap and surface insights that inform product strategy, positioning, and go-to-market planning.
- Drive pricing and packaging alignment across go-to-market, Product, Revenue Operations, and Finance, ensuring commercial decisions are grounded in market and customer insight.
- Deepen the partnership with Product and Technology teams, shaping the product roadmap with market and customer evidence and running the launch process for new products and features.
- Equip sales and partner teams with the messaging, tools, and training required to sell and deliver Hospitality offerings effectively.
- Maintain and refine team processes and workflows across the go-to-market organization, spanning launch management, insight sharing, and cross-functional planning.
- Build influential relationships across Product, Sales, Customer Success, Partnerships, and regional Marketing teams, including collaboration with Product Marketing leaders in other regions.
- Experience in the hospitality or restaurant technology industry.
- Experience working across multiple European markets and languages.
- Master of Business Administration or Product Marketing Alliance certification.
- French, Dutch, or German as additional language fluency.
- Experience in the hospitality industry in any capacity.
Lightspeed Commerce provides cloud-based software that helps small and medium-sized retailers and restaurants manage sales, payments, inventory, and customer engagement. Its tools combine POS hardware with software that runs in the cloud, syncing data across locations so businesses can operate, analyze performance, and engage customers online and offline on a subscription basis. What sets Lightspeed apart is its focus on SMBs through an integrated, scalable suite and its global reach. The company aims to transform global commerce by helping small businesses run operations smoothly and grow through technology.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Montreal, Canada
Founded
2005
Get referred to Lightspeed Commerce
See people who can refer or advise you
Simplify's Take
What believers are saying
- Faire integration accelerates time-to-floor and reduces manual entry errors for retail merchants.
- Mobile Tap expansion to France, Germany, and Switzerland increases table turns and peak revenue capture.
- AI Menu Import digitizes restaurant menus via photo, cutting data entry time and errors significantly.
What critics are saying
- Shopify's aggressive SMB expansion with lower fees displaces 45–60% of Lightspeed's retail and restaurant merchants in 6–12 months.
- Adjusted profit decline to 8 cents per share reveals deteriorating unit economics and margin scaling failure.
- Fail to hit $88M Adjusted EBITDA by FY2027 may trigger debt covenant breaches ending independence.
What makes Lightspeed Commerce unique
- Embedded payments drive over 60% of revenue with 42% payment penetration across 100 countries.
- Sector-specific depth for complex retail and hospitality multi-location merchants boosts ARPU and retention.
- AI roadmap led by CTO Bhawna Singh enables conversational assistants and OCR inventory automation.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Unlimited Paid Time Off
Flexible Work Hours
Paid Leave
Extended Healthcare Benefits
Mental Health Support
Lightspeed Equity Scheme
Health & Wellness Credit
Volunteer Day
Growth & Insights and Company News
6 month growth
↑ 5%1 year growth
↑ 5%2 year growth
↑ 0%Restaurant technology trends every owner should watch. The restaurant industry is evolving faster than ever. Customer expectations are changing, labour shortages continue to challenge operators, and rising food costs mean businesses need to do more with less. To stay competitive, restaurant owners are increasingly turning to technology to improve efficiency, enhance the customer experience, and boost profitability. From cloud-based POS systems to AI-powered inventory management, modern restaurant technology is helping businesses make smarter, data-driven decisions. 1. Cloud-Based POS Systems Are Becoming the Standard Traditional cash registers are quickly being replaced by cloud-based Point of Sale (POS) systems that offer far more than just payment processing. Modern POS solutions, such as Lightspeed Restaurant, act as the central hub of your restaurant, connecting sales, staff management, reporting, and customer insights in one platform. Benefits include: * Real-time sales reporting * Secure cloud access from anywhere * Table and floor plan management * Integrated payment processing * Staff performance tracking * Multi-location management Whether you're on-site or managing your restaurant remotely, cloud technology gives you greater visibility and control over your operations. 2. Real-Time Reporting Is Driving Better Decisions Restaurant owners no longer have to wait until the end of the day, or even the end of the week, to understand how their business is performing. With Lightspeed Restaurant, managers can access live dashboards and detailed reports that show: * Sales performance * Revenue by menu category * Peak trading times * Average spend per customer * Staff performance * Best-selling menu items Having access to real-time data allows restaurant owners to react quickly to changing customer demand, staffing needs, and operational challenges. 3. Inventory Management Is Becoming Smarter Food waste and poor inventory control remain two of the biggest threats to restaurant profitability. That's why more businesses are investing in integrated inventory management platforms like Supy, which works seamlessly with Lightspeed Restaurant to automate stock management and purchasing. By connecting sales data with inventory records, restaurants can: * Track ingredient usage automatically * Monitor stock levels in real time * Reduce over-ordering * Improve purchasing accuracy * Minimise food waste * Control food costs This level of visibility helps businesses make better operational decisions while protecting their margins. 4. Data-Driven Menu Engineering Your menu should evolve based on customer behaviour rather than guesswork. Modern restaurant technology allows operators to analyse detailed sales data and understand which dishes are both popular and profitable. Using reports generated by Lightspeed Restaurant, restaurant owners can: * Identify best-selling dishes * Remove underperforming menu items * Optimise pricing strategies * Promote high-margin products * Understand customer purchasing habits When combined with the recipe costing and inventory insights available through Supy, businesses gain a complete picture of menu profitability. 5. Automation Is Reducing Administrative Work Restaurant managers often spend hours each week on manual tasks such as stock counts, reporting, invoice processing, and ordering. Automation is helping reduce this administrative burden. With Lightspeed Restaurant and Supy, many routine processes can be streamlined, including: * Sales reporting * Inventory tracking * Stock replenishment * Purchasing workflows * Recipe costing * Supplier management This frees staff to focus on delivering excellent customer service rather than paperwork. 6. Better Customer Insights Lead to Better Experiences Today's restaurant technology doesn't just improve operations, it also helps businesses better understand their customers. By analysing sales and transaction data through Lightspeed Restaurant, restaurant owners can identify: * Popular menu choices * Peak dining times * Customer spending habits * Seasonal trends * Successful promotions These insights make it easier to tailor menus, create targeted offers, and improve the overall dining experience. 7. Mobile Access and Remote Management Restaurant owners aren't always on-site, but that doesn't mean they should be disconnected from their business. Cloud-based platforms allow managers to monitor operations from virtually anywhere. * View live sales reports * Check business performance * Monitor staff activity * Access financial information * Track multiple locations Remote access provides greater flexibility while ensuring you remain informed, wherever you are. 8. Integration Is the Future Perhaps the biggest trend shaping the hospitality industry is the move towards integrated technology. Rather than using separate systems for POS, inventory, accounting, and reporting, restaurants are increasingly connecting their software to create one streamlined ecosystem. For example: * Lightspeed Restaurant captures every sale and provides real-time operational data. * Supy uses that sales data to automate inventory management, purchasing, recipe costing, and food cost analysis. * Accounting software can then integrate financial information, reducing manual data entry and improving reporting. By connecting systems, restaurants eliminate duplicate work, improve accuracy, and gain a complete overview of their business. How Progressive Information Systems Ltd. Help Restaurants Embrace Technology Progressive Information Systems Ltd. work with restaurants across Malta to implement technology that improves efficiency, reduces costs, and supports long-term growth. Lightspeed Restaurant * Real-time sales reporting * Table and order management * Menu performance analytics * Staff reporting * Multi-location management * Cloud-based access * Integrated payment solutions It gives restaurant owners the tools they need to manage operations more effectively and make informed business decisions. To complement your POS system, Supy provides advanced inventory and procurement management. * Automate inventory tracking * Monitor ingredient usage * Reduce food waste * Control food costs * Improve purchasing decisions * Analyse recipe profitability * Gain real-time inventory visibility Together, Lightspeed Restaurant and Supy create a powerful technology ecosystem that helps restaurants increase efficiency while protecting profit margins. Preparing Your Restaurant for the Future Technology is no longer a luxury for restaurants, it's an essential part of running a successful business. Whether it's improving customer service, reducing food waste, streamlining operations, or making better business decisions, the right technology can have a significant impact on your restaurant's performance. Investing in modern, integrated solutions today can help your business remain competitive and adaptable in an ever-changing hospitality landscape. Contact Progressive Information Systems Ltd. today to learn more.
Lightspeed partners with Aboriginal Incursions Pty Ltd to celebrate NAIDOC Week. As part of its NAIDOC Week celebrations, Lightspeed proudly partnered with Aboriginal Incursions to deliver an inspiring Cultural Awareness Program and Paint Your Own Boomerang workshop, providing employees with a meaningful opportunity to connect with the world's oldest continuing living culture. The Cultural Awareness Program encouraged participants to explore the rich history, traditions, and ongoing contributions of Aboriginal and Torres Strait Islander peoples. Through authentic storytelling, discussions, and cultural knowledge sharing, employees gained a deeper understanding of the significance of Country, the importance of cultural protocols, and the value of building respectful relationships with First Nations communities. Following the awareness session, the team took part in an interactive Paint Your Own Boomerang workshop. Guided by Aboriginal educators, participants discovered the cultural significance of the boomerang and the meaning behind traditional Aboriginal symbols before creating their own artwork inspired by the stories and knowledge shared throughout the session. The experience provided more than just a creative activity - it offered a space for reflection, learning, conversation, and connection. Employees embraced the opportunity with enthusiasm, demonstrating Lightspeed's commitment to creating an inclusive workplace that values cultural understanding and reconciliation. Aboriginal Incursions Pty Ltd extends its sincere thanks to the Lightspeed team for welcoming this cultural experience with openness, respect, and genuine curiosity. Partnerships like these help strengthen understanding, celebrate the richness of First Nations cultures, and contribute to a more inclusive future. By investing in meaningful cultural learning during NAIDOC Week, Lightspeed continues to support the recognition, celebration, and appreciation of Aboriginal and Torres Strait Islander cultures, ensuring that the spirit of reconciliation extends well beyond a single week of celebration.
Lightspeed debuts new innovations across Lightspeed Retail, Lightspeed Restaurant. Friday, July 17, 2026 - 21:47:16 (UTC) Lightspeed Commerce Advances Unified Commerce Vision with New AI, Payments, Fulfillment and Operations Innovations New capabilities across retail and hospitality help high-volume businesses simplify operations, move faster and deliver more seamless customer experiences MONTREAL, July 17, 2026 /CNW/ - Lightspeed Commerce Inc. (NYSE: LSPD) (TSX: LSPD) ("Lightspeed" or the "Company"), the unified omnichannel platform powering ambitious retail, golf and hospitality businesses in over 100 countries, today announced a new wave of product innovations across Lightspeed Retail and Lightspeed Restaurant designed to help merchants and operators simplify complex workflows, save time and operate with greater confidence. Lightspeed Commerce Advances Unified Commerce Vision with New AI, Payments, Fulfillment and Operations Innovations Lightspeed Commerce Advances Unified Commerce Vision with New AI, Payments, Fulfillment and Operations Innovations Retailers and hospitality businesses are under increasing pressure to do more with less while managing disconnected systems, manual processes and rising operational complexity. Lightspeed's latest innovations address these challenges directly with new AI-powered tools, stronger fulfillment capabilities, improved multi-location management and automated payments reconciliation. A key theme across this latest release is Lightspeed's continued investment in Lightspeed Payments. Across retail and hospitality, new payments innovations made in the last year, including saved payment methods, pre-authorization, automated reconciliation and new hardware upgrades, are helping merchants reduce manual work and errors, speed up service, simplify end-of-day operations and create more seamless customer experiences. By bringing more of the payment lifecycle into one connected platform, Lightspeed is helping businesses save time and energy while operating with greater accuracy and confidence. "What we've released this quarter reflects our continued focus on helping ambitious businesses operate with less friction," said Dax Dasilva, Founder and Chief Executive Officer of Lightspeed. "From simplifying daily operations and improving sales visibility, to creating faster checkout experiences and streamlining fulfillment across channels, these innovations are designed to help our customers move faster, operate smarter, and deliver great customer experiences with confidence." New product innovations across Lightspeed Retail and Lightspeed Restaurant include: Lightspeed and Klaviyo launch integration to empower retailers with marketing automation By connecting Klaviyo to Lightspeed Retail, Lightspeed enables merchants to automate personalized customer communications without manual data work or fragmented tools. The integration syncs customer, sales, and product data in real time so merchants can easily launch lifecycle flows such as welcome, post-purchase, and re-engage campaigns, as well as targeted omnichannel outreach. AI Blog Builder helps retailers drive traffic and sales through content With the new AI Blog Builder, merchants can effortlessly generate SEO-optimized blog posts in minutes. By providing automated topic suggestions and publishing reminders, the tool allows retailers to maintain a consistent, professional content calendar that helps drive traffic and boost sales. Advanced design controls, built-in SEO settings, and multilingual support ensure that posts are tailored to reach and resonate with target audiences, allowing merchants to scale their content strategy without the burden of manual creation. AI section generator in AI Assistant helps merchants refine website content faster The newly embedded AI section generator in AI Assistant empowers merchants to build high-quality, on-brand website content faster. By allowing merchants to preview changes directly in the editor and providing an intuitive, conversational interface for refinements, the tool ensures website updates align with their unique brand vision. This seamless, context-aware workflow saves valuable time and enables merchants to deliver more engaging, customized digital experiences for their customers. Lightspeed Scanner now helps store staff grow basket size at checkout Lightspeed Scanner now surfaces data-driven cross-sell prompts directly on the shop floor and at checkout. Powered by a rolling 90-day market basket analysis, Frequently Bought Together recommendations appear on the Product Details screen during look up and refresh dynamically on the Sell Screen as items are added to cart - helping sales associates to recommend suitable complementary products, regardless of their experience levels. Omnichannel customer accounts bring more convenience to retail shoppers Shoppers buying from Lightspeed Retail merchants can now view order history and manage loyalty points through the new omnichannel customer portal. The experience helps merchants bridge the gap between in-store and online shopping while delivering the convenience customers increasingly expect. NuORDER Brand Sales Overview gives brands a clearer view of wholesale performance NuORDER now provides a centralized view of wholesale sales performance, allowing brands to track orders, revenue, units sold and top performers in one place. With clear year-over-year visibility into sales trends and top-performing sales representatives, the dashboard gives brands a faster, more intuitive way to understand performance without relying on manual spreadsheets. Hospitality New Lightspeed AI enhancements bring insights on operations and tasks to hospitality merchants Lightspeed AI delivers customized AI driven insights when merchants log in to their Back Office. By asking a question in natural language, operators can rapidly generate tailored charts and insights, then pin preferred reports so critical information is always within reach. For merchants using Lightspeed Tasks to build checklists for consistent service, operators can also ask Lightspeed AI to surface operational issues based on checklist insights across locations, so teams can spot what needs attention without reading through every note and comment. Lightspeed launches Locations Manager to simplify multi-site operations Locations Manager gives hospitality operators a centralized way to manage multiple venues from a single dashboard. In its first iteration, the feature allows businesses to share items, create menus and sync updates across locations in a few clicks, while still giving individual venues the flexibility to make regional changes when needed. Future updates are planned to introduce additional capabilities, including user permission management, invoice visibility across the business and enhanced unified reporting. Lightspeed Payments automates reconciliation for hospitality businesses Through Lightspeed Payments, reconciliation automatically accounts for tips, split checks, chargebacks and tip adjustments, helping operators quickly spot discrepancies between POS data and bank deposits. Instead of spending hours balancing the books after service, managers can close out faster with a clearer view of actual cash flow. New booking widget gives restaurants more control over the guest journey Lightspeed Reservations now offers an enhanced booking widget that allows hospitality customers to receive reservations directly through their own websites. By enabling guests to book without leaving a restaurant's site, the new widget creates a smoother reservation experience while giving operators the ability to capture more bookings along the guest journey. To learn more about these new features, visit Lightspeed's website. About Lightspeed Lightspeed is the POS and payments platform powering businesses at the heart of communities in over 100 countries. As the partner of choice for ambitious retail, golf and hospitality entrepreneurs, Lightspeed helps businesses accelerate growth, deliver exceptional customer experiences, and run smarter across all channels and locations. With fast, flexible omnichannel technology, Lightspeed brings together point of sale, ecommerce, embedded payments, inventory, reporting, staff and supplier management, financial services, and an exclusive wholesale retail network. Backed by insights, and expert support, Lightspeed helps businesses run more efficiently and focus on what they do best. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange (NYSE: LSPD) (TSX: LSPD), with teams across North America, Europe, and Asia Pacific. Notice to readers: These are archived articles. Contact information, links and other details may be out of date. The Green Sheet Inc. regret any inconvenience.
Lightspeed rolls out RevPay integrated payments platform on July 14. 14 July 2026 01:57 PM PDT Summarize with AI You are reading a free article with opinions that may differ from the recommendation given by Kalkine in its paid research reports. Become a Kalkine member today to get access to its research reports, in-depth technical and fundamental research. Learn more Key Highlights * Lightspeed introduced RevPay on July 14 2026 in Salt Lake City, embedding the payment suite directly into its DMS platform. * The system unifies processing, real-time reconciliation and support, and it accepts tap-to-pay, Apple Pay, Google Pay and other digital wallets. * RevPay includes PCI-compliant security, fraud safeguards and surcharge options to offset processing costs. * Early adopter Ethan Dysart reported smoother transactions, reduced duplicate entry and higher profitability. Lightspeed's new RevPay platform signals a shift toward fully integrated payment experiences for powersports, marine, RV, trailer and golf-car dealerships. By consolidating transaction handling with its existing dealer-management software, the solution is poised to streamline operations and diminish reliance on separate processors, an evolution likely to influence payment-processor market dynamics and dealer profitability metrics. What Happened On July 14 2026, Lightspeed announced the release of RevPay, a payments module woven into its core DMS offering. Additional features such as PCI-compliant security, fraud protection and surcharge capability aim to recover eligible processing expenses. Market Impact The introduction of an all-in-one payments engine is expected to reduce operational friction for dealers across the powersports and marine sectors, potentially curbing the volume of transactions routed through traditional third-party processors. By delivering real-time funding visibility and a single support channel for software, hardware and transaction issues, RevPay may improve cash-flow predictability and lower administrative overhead, factors that could translate into tighter margins for independent dealerships. Early feedback from Ethan Dysart of Dysart's Powersports highlights time savings, fewer data-entry errors and an uptick in profitability, underscoring the tangible benefits of integrated payment functionality. What's Next Lightspeed plans to make RevPay available to all new DMS clients from day one, backed by its in-house support team. The company also launched RevPay Click, enabling dealers to request payments via text or email, and RevPay Gift and RevPay Gift Pro, which allow creation of customizable gift-card programs across single or multiple locations. As adoption spreads, the firm may expand the suite's capabilities and pursue deeper integrations with financing partners, further cementing its role in the dealer-management ecosystem. This article is for informational purposes only and does not constitute financial advice. Please consult a licensed financial adviser before making investment decisions. FAQs. Q: What is Lightspeed RevPay and how does it work? A: RevPay is an embedded payments solution that sits inside Lightspeed's dealer-management system, handling transaction processing, reporting and reconciliation in a single platform while supporting modern payment methods. Q: How does RevPay affect dealership profitability? A: By eliminating duplicate data entry, providing real-time funding visibility and offering surcharge functionality, RevPay helps dealers reduce operational costs and recoup eligible processing fees, contributing to higher net margins. Q: Will existing Lightspeed customers need to upgrade their hardware for RevPay? A: Lightspeed's integrated approach includes support for both software and hardware issues through a single support channel, allowing current customers to adopt the new payments suite without separate processor contracts. Download Free Report - Explore 3 Stock Ideas & Industry Insights Unlock 3 stock ideas and key industry insights in its free report. This information is general in nature and does not consider your personal objectives, financial situation, or needs. It is not financial advice. All investments involve risk - consider independent advice before making any investment decisions. Disclaimer:
Grow sales with a points-based reward card | Suki cards. The evolution of the "Suki" Tradition. In the Philippines, "Suki" isn't just a word; it's a relationship. In Australia, it's about "Everyday Value." While the cultural labels differ, the goal is the same: rewarding repeat behavior. A digital points-based reward card modernizes this by ensuring the card is always accessible via Apple Wallet and Google Pay. 3 ways to configure your reward mechanics. The power of Suki.cards lies in its flexibility. You aren't locked into one system. Depending on your margins, you can choose from three primary reward types: Strategic earning rules. To create a "sticky" loyalty loop, your earning rules must be clear and rewarding. * Tiered Rewards: Encourage customers to save points. A customer might spend 10 points on a drink now or save 50 points for a $10 voucher later. * Urgency Tactics: Implement point expiry rules (e.g., 90 days of inactivity). This creates a "use it or lose it" psychological trigger that drives repeat visits. Operational simplicity: from Scanner to POS. You don't need expensive hardware to run a world-class loyalty program. Suki.cards offers two paths for operations: * The PWA Scanner: Staff can manually add points using any smartphone, tablet, or PC. It's a "scan-and-go" system that takes seconds. * Automated Integrations: For higher-volume businesses, Suki.cards integrates seamlessly with Square, Shopify, and Lightspeed - or even via Zapier - to automate point assignment at the moment of sale. Automating your online reputation. A points-based reward card does more than generate sales; it builds your digital footprint. Suki.cards includes an automated feedback loop: * The 1-Hour Rule: One hour after a transaction, the system prompts the customer to rate their experience. * Review Filtering: If a customer leaves a 4 or 5-star rating, the system automatically encourages them to post that review on Google Maps, Facebook, or Yelp. * The Result: A constant stream of positive, public social proof that helps you dominate local search results in your city. Tracking success with real-time analytics. Stop guessing what works. The Suki.cards dashboard provides deep insights into your ROI: * Average Order Value (AOV): See exactly how much more loyalty members spend compared to guest customers. * Demographic Breakdowns: Understand who your top 10% of customers are. * Win-Back Campaigns: Identify customers who haven't visited in 30 days and trigger a targeted "We Miss You" offer to bring them back. Ready to Launch? You can move from a paper system to a fully customized digital program in just 15 minutes using its ready-made templates.