Senior Sales Solution Engineer

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting to the Senior Director, Sales Enablement, the Senior Sales Solutions Engineer is an Availity Product SME providing Solutions Design, Market Knowledge and technical expertise during the sales process to ensure that the client’s needs have been met and that the product is fully functioning according to specification. This role requires a blend of technical acumen and strong problem-solving skills to tailor software and hardware solutions to the specific needs of healthcare providers. This role will work closely with clients, healthcare professionals, and cross-functional teams to ensure the successful deployment and ongoing support of our solutions.

Sponsorship, in any form, is not available for this position.

Why you want to work on this team:

• You will play a critical role in supporting revenue growth for Availity

• You will support and build relationships with some of the largest payers, HIEs and providers in the country

To be qualified for this position you:

• Have a minimum of 5 years of client facing solutions engineering or consulting experience with the healthcare space. This is required to be considered for the role.

• Have experience in a customer-facing role, with the ability to communicate complex technical concepts to non-technical users.

• Have hands-on experience with healthcare systems such as EHRs, EMRs, PACS, and other clinical software.

• Are familiar with APIs, ANSI, X12, HL7, and FHIR. This is required to be considered for the role.

• Are comfortable presenting to all levels of an organization.

• Are experienced in sales, marketing, product management or solutions delivery of enterprise SaaS solution

• Have proven experience in a healthcare IT role.

• Are passionate about technology and how it can move business needs forward. You possess an aptitude in high performance business to business transactions, the key roles clinical data can play in the healthcare landscape and pursue a hunger to stay up to date with technology and the market you represent.

• Have excellent problem-solving skills and attention to detail.

• Can work independently and as part of a multidisciplinary team.

• Are comfortable with traveling, potentially 25%.

• Work comfortably in a matrixed environment.

• Have a whatever it takes mentality and willing to “wear numerous hats”.

You will set yourself apart:

• You have experience working for a technology or solutions consulting firm.

You will be:

• Collaborating with customers to understand their clinical needs and workflows.

• Designing and developing customized solutions that integrate seamlessly with existing healthcare systems (EHRs, EMRs, PACS, etc.).

• Providing technical expertise in the selection and configuration of software, hardware, and networking solutions.

• Conducting testing and validation of solutions to ensure they meet regulatory standards.

• Working with clients to optimize solutions based on user feedback and evolving needs.

• Maintaining documentation for implemented solutions, including user manuals, technical guides, and support protocols.

• Acting as a liaison between healthcare providers, software developers, and IT teams to ensure solutions meet requirements.

• Participating in product development discussions, providing insights based on expertise and client feedback.

• Assisting sales teams in the pre-sales phase by demonstrating the value of our solutions to potential clients.

• Providing post-sales support through product demonstrations

• Answering frequently asked questions, presentation follow-ups, etc.

• Participating in discovery calls with new prospects

• Creating sales slides

• Supporting sales trainers

Availity culture and benefits:

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!

• Culture is important to us and there are many ways for you to make your mark here!

• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.

• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!

• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!

• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.

• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.

• Interested in furthering your education? We offer education reimbursement!

• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.

• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:  
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.  
  
Interview process:   

• Recruiter resume review

• Manager resume review

• Recruiter video interview (recorded)

• Convey one-way video interview

• Panel video interview

• Manager video interview

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act  Equal Employment Law Poster  Pay Transparency  Employee Polygraph Protection Act  IER Right to Work Poster  Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers