Full-Time

Customer Support Agent

Updated on 1/16/2025

Hear.com

Hear.com

201-500 employees

Advanced hearing aids with smartphone connectivity

Hardware

Compensation Overview

$23Hourly

+ Commission

Entry, Junior

No H1B Sponsorship

Remote in USA

Remote position with a full-time schedule.

Category
Customer Support
Customer Success & Support
Required Skills
Salesforce
Customer Service
Requirements
  • Great Empathy & Customer-Centric Mindset: A natural ability to understand and connect with customers. You genuinely care about customers and focus on providing the best solutions, knowing that success follows.
  • Growth Mindset: Strong work ethic and desire to learn, adapt, and improve. You're not intimidated by learning new systems/technology – we work with Salesforce, Twilio, along with Zoom, Outlook and Chrome.
  • Reliable Network Connectivity: You must be able to hardwire to your home network and your download speed must be above 100Mbps and upload speed above 20Mbps.
Responsibilities
  • Provide excellent customer service during each call with customers
  • Contribute towards successful achievement of customer service KPI’s (i.e. call time, first call resolution, customer retention and customer satisfaction)
  • Handle high call volume - Inbound, Outbound, Email/Chat support
  • Help improve our customer service by providing feedback regarding recurring customer issues to further improve our service
  • Develop individual based solutions on the requirements of the customer
  • Be able to act as the liaison between customers, Partner's, and Sales Consultants
  • Communicate with team to ensure a smooth experience for our customers
  • Provide knowledge and in-depth advice for hearing loss

hear.com offers advanced hearing aids with nearly invisible designs and smartphone connectivity, powered by super-fast sound processing and speech-enhancing algorithms. The company's digital business model has revolutionized hearing care, helping over 100,000 customers achieve better hearing since 2012.

Company Stage

IPO

Total Funding

N/A

Headquarters

Coral Gables, Florida

Founded

2012

Growth & Insights
Headcount

6 month growth

5%

1 year growth

1%

2 year growth

5%