Human Resources Specialist, Mid

The Opportunity:

As a professional in shared delivery, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight on shared delivery performance.

As part of the Benefits Administration team you will perform administrative, transactional, and vendor management activities including supporting retirement processing, benefits reporting and service award administration and other duties as assigned. You will be providing support for escalated Help Desk tickets from employees within the response service level agreement, update tickets daily with complete notes, and ensure tickets are resolved to the customer’s satisfaction before it is closed. You will educate and provide policy guidance on all inquiries. Due to the nature of work performed within this facility, U.S. citizenship is required.

Join us. The world can’t wait.

You Have:

• 2+ years of experience with benefits administration in a customer service environment

• Experience applying active listening and problem solving to trouble shoot customer challenges and provide recommendations

• Experience with Microsoft Office, including Word, Excel, and Outlook

• Ability to work independently, multi-task through to completion, and meet deadlines in a fast-paced environment

• Ability to communicate clearly via email or phone with an emphasis on active listening

• HS diploma or GED

Nice If You Have:

• Experience with working in a Help Desk or Contact Center environment

• Experience with Workday or comparable tools

• Experience with applying detailed focus on data and process to ensure data integrity

• Ability to use multiple applications and databases in a fast-paced environment

• Ability to build excellent relationships with COE partners and the business sectors to improve delivery

• Possession of excellent research and problem-solving skills

• Bachelor’s degree

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $54,000.00 to $123,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.