Technical Service Coordinator

Essential Functions and Duties:

• Monitoring customer solar systems and educating homeowners on system efficiency and productivity. 
• Creating and Tracking work orders and workflow maintenance requests promptly.
• Handling invoicing for all service calls and coordination payments with accounting. 
• Ensuring customer satisfaction by providing excellent customer support
• Serving as a liaison between our customers and solar technicians 
• Scheduling and dispatching Service Technicians. 
• Answering customers’ concerns or service requests regarding their solar products.
• Understanding the Freedom Solar Products and installation process to answer questions appropriately.
• Performing additional tasks as assigned

Qualifications:

• 1+ years of high-volume customer service experience, prior solar monitoring, or service technician experience strongly preferred. 
• Strong work ethic, people skills, and dependability.  
• Must have excellent interpersonal skills (i.e. exceptional phone etiquette).
• Must possess professionalism and a positive attitude. 
• Must have excellent verbal and written communication skills.
• Prior knowledge of examining work order requests and scheduling. 
• Ability to read electrical diagrams.
• Knowledge of how to troubleshoot photovoltaic and electrical issues.
• Strong knowledge of battery backup systems

Knowledge, Skills and Abilities:

• Work under pressure.
• Handle high-stress calls and customer escalations.
• Working knowledge of the solar industry, installation processes or electricals.
• Highly organized.
• Ability to self-manage.
• Ability to manage multiple projects in pipelines.
• Team mentality.
• Flexible to change.