Underwriting Quality Assurance Lead

Title:

Underwriting Quality Assurance Lead / Warren, NJ or NYC

Company:

Everest Global Services, Inc.

Job Category:

Operations

Job Description:

Job Summary: The Underwriting Quality Assurance Lead (UQAL) is a key leadership role focused on overseeing the quality and accuracy of underwriting decisions, processes, and documentation across the organization. The UQAL is responsible for leading specialized and spot audits, ensuring adherence to underwriting guidelines, and driving compliance with both internal policies and regulatory standards. This role involves creating and implementing strategic tactics for continuous improvement, risk mitigation, and quality assurance enhancements. The UQAL will collaborate closely with senior leadership, take ownership of audit functions, and build actionable tactics that enhance underwriting excellence.

Purpose of the Quality Assurance Team: 

1. Improve underwriting behaviors and foster excellence in underwriting across the organization, by ensuring continuous adherence to Underwriting Guidelines and best practices. Develop and implement tactical approaches to minimize underwriting risks, ensuring errors are identified and corrected before they impact business performance. Provide oversight to identify emerging underwriting risks at the individual LOB, division, and Group levels, driving early intervention and resolution. Elevate critical findings to Management Audit Committee (MAC), senior leadership, and Corporate Underwriting Teams, providing strategic insights and recommendations that require immediate action.

Key Responsibilities:

• Specialized Audits:

  • Lead and drive specialized audits or audit deep dives based on identified business needs, findings or recommendations of the Management Audit Committee (MAC), previous audits, operational data, or emerging risks. This could involve in-depth reviews of high-risk policies, complex cases, or files with recurring issues.

  • Build targeted approaches for addressing specific concerns such as inconsistent pricing, risk selection, or policy documentation errors by performing detailed, case-specific audits.

  • Act on recommendations from Division Heads/CUOs for areas requiring of further investigation.

• Formulate corrective actions and provide recommendations for improvement based on audit findings, ensuring alignment with underwriting excellence goals.

• Spot Audits:

  • Lead execution of spot audits on a sample of underwriting files, ensuring that policies are being issued according to company guidelines and regulatory requirements.

  • Conduct these audits on a random or targeted basis, focusing on specific issues or areas of concern as identified through trends or internal feedback.

• Underwriting Process Review:

• Review underwriting files to assess risk evaluations, pricing, policy issuance, and overall    accuracy, ensuring compliance with internal guidelines and external regulations.

  • Identify and report any discrepancies, inconsistencies, or errors in underwriting decisions and processes.

  • Provide constructive feedback to underwriters and other stakeholders based on audit findings, helping to improve quality standards and minimize errors.

• Compliance and Risk Management:

  • Ensure that underwriting activities meet all relevant legal and regulatory standards, and that company policies and procedures are consistently followed.

  • Work with Corporate Underwriting, DCUOs and underwriting teams to identify areas of risk and implement quality control measures and risk management strategies to mitigate underwriting errors and potential compliance issues.

• Reporting and Documentation:

  • Prepare detailed reports summarizing findings from spot and specialized audits, including root causes, trends, and recommendations for corrective action.

  • Track and document the results of audits, ensuring proper record-keeping for all QA activities and making reports available to relevant stakeholders.

  • Share and escalate identified areas of concern to the Head of CU and respective DCUO for further investigation and training, including any authority violations (above Level 1).

• Collaboration and Communication:

  • Lead cross-functional collaboration with Insurance DCUOs and Head of Corporate Underwriting as well as underwriting teams, management, and other departments to address issues identified during audits and ensure corrective actions are taken.

  • Communicate effectively with underwriting management to present audit results, suggest improvements, and highlight areas of concern.

Qualifications:

• Skilled underwriting experience with a minimum of 10 years with a proven record of leading teams and driving quality assurance initiatives.

• Technical underwriting expertise.

• Experience in Insurance: 1st party lines and/or casualty

• Experience in writing clear, concise, and comprehensive compliance plans and reports.

• Strong attention to detail.

• Hands-on experience with compliance checks and audits.

• Strong analytical and problem-solving skills.

• Excellent communication skills.

Reporting:

• Reports to the Head of Group Underwriting with a dotted line to respective Insurance Corporate Underwriting teams.

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Our Culture 

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture. 

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Diversity, Equity and Inclusion.  

• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.  

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.  

For NY Only: The base salary range for this position is $150,000 - $200,000 annually. The offered rate of compensation will be based on individual education, experience, qualifications and work location. 

Type:

Regular

Time Type:

Full time

Primary Location:

Warren, NJ

Additional Locations:

New York, NY

Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at [email protected].

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