Full-Time
Technical Operations Analyst
Confirmed live in the last 24 hours
Government-focused payment and debt platform
Mid
Oakland, CA, USA
- Minimum 3 years in configuring and managing third-party services, especially in startup environments, with a focus on reliability and operational efficiency.
- Prior experience managing or administrating a CRM or other customer support workflows is preferred.
- Proficiency in scripting languages like Python, Bash, or PowerShell for automating routine tasks, workflow administration, and technical efficiency.
- Skills in leveraging databases, including SQL or NoSQL databases, and understanding of queries, managing data, and workflow tuning.
- Experience with API usage for integration and automation between different systems, services and vendors.
- Strong capabilities in resolving technical problems and critical thinking.
- Knowledge of diverse system monitoring and workflow tools and strategies for performance optimization.
- Oversee and optimize day-to-day operations of our technical workflows, including call center tooling, to ensure peak performance, simplified processes, and system health.
- Collaborate with Engineering, Product, and Client Support teams to align technical strategies and operations.
- Conduct regular evaluations of internal tools, identifying and addressing issues to boost workflow efficiency and process optimization.
- Efficiently execute manual tasks related to payment plans and outreach.
- Lead incident response initiatives, maintaining high uptime and swift resolution of technical disruptions.
PromisePay stands out as an employer due to its specialized focus on developing a modern payment platform that addresses the unique needs of government agencies, enhancing debt repayment efficiency with features like mobile optimization, diverse payment options, and multilingual support. The company's team, composed of experts in both technology and government sectors, works at the intersection of public service and financial technology, providing a competitive edge in creating solutions that are sensitive to the challenges faced by lower-income households. Backed by significant venture capital investment, PromisePay demonstrates a strong financial foundation and commitment to social impact, which positions it as a leader in facilitating more inclusive and effective government payment systems.
Company Stage
Series B
Total Funding
$48.1M
Headquarters
Fairfield, California
Founded
2017