Application Engineering Supervisor

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

P&C IT Services is looking for an Application Engineering Manager to join their team. This individual will work a hybrid schedule out of the Cincinnati office.

Essential Job Functions and Responsibilities

• Oversees the Application Engineering team operations for Risk Solutions IT, including Offshore teams, identifying opportunity for optimizing workflows and ensuring high productivity.
• Oversees strategic planning and execution to align application engineering initiatives with organizational goals and objectives as well as our divisional portfolio priorities, ensuring long-term success and innovation.
• Oversees the architecture, design, implementation, and deployment of software applications and systems supporting various business and insurance processes.
• Ensures that application and infrastructure performance meet complex and evolving business requirements and user expectations. Conducts regular performance assessments and implements improvements.
• Leads strategic planning and execution of process improvements to align application engineering initiatives with organizational goals and objectives.
• Provides expert technical support to end-users and team members, addressing and resolving application-related issues.
• Cultivates a highly collaborative environment, bridging development, operations, and other key stakeholders to streamline workflows and enhance efficiency, especially with offshore delivery models.
• Continuously evaluates, adopts, and implements industry-leading best practices to maintain a competitive edge and drive technological advancements.
• Performs other duties as assigned.

Job Requirements

Education: Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field.

Experience: Generally, a minimum of 10 years of experience in software development and/or application development and familiarity with operational databases. Experience includes minimum of 4 years of leadership experience. Strong communication skills required. Managing offshore teams, a plus. Experience with Agile methodologies, DevOps practices and CI/CD pipelines preferred.

• Proficiency in front-end technologies such as HTML, CSS, JavaScript, and frameworks like React or Angular.
• Strong knowledge of back-end technologies such as Node.js or Java.
• Experience with databases like MS SQL or Oracle.
• Familiarity with version control systems (e.g., Git, TFS).
• Experience with JSON, XML, and other data formats.
• Experience with service-oriented architecture and APIs.

Scope of Job/Qualifications: Typically manages one or more teams and one or more directs. Implements policies, procedures, and strategies. Leads and mentors team members, ensuring they excel in their roles. Responsible for identifying and implementing process improvements to enhance and ensure the efficiency and quality of application services. Exhibits expert proficiency in multiple programming languages, cloud platforms, and modern development frameworks. Offers expert consultancy on the organization’s business and technology operations. Responsible for managing staff/team performance and coaching, making decisions regarding talent selection, development, and performance management. Plans and ensures that the team meets budget and performance targets.

Physical Requirements

• Requires prolonged sitting.
• Requires continuous use of computer.
• May lift, carry, push, or pull objects up to 10 lbs.
• Requires regular and predictable attendance.

Business Unit:

Property & Casualty IT Services

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role’s scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.