INACTIVE
Full-Time
Customer Experience Associate
Posted on 5/1/2024
Connects homeowners with energy upgrade contractors
Consumer Goods
Compensation Overview
$16 - $22Hourly
+ Adjustable based on compensation practices
Junior, Mid
Remote in USA
Required Skills
Sales
Requirements
- High School Diploma or equivalent
- 4+ years in Call Center Service; Client Advocacy or Account Management experience preferred
- 2+ years of Sales, financial or banking sectors, or, home improvement experience preferred
- Excellent verbal, written, and listening skills
- Spanish bilingual preferred
- Working knowledge of Microsoft Office products
- Strong attention to detail
- Relentless drive to own the customer's problem and ability to think outside of the box to resolve them
- Excels in high-tempo settings and is adept at juggling multiple tasks, including multi-task using technology
- Ability to adapt to change and work well in a fast-paced environment
- Proficiency in team-based endeavors and joint projects
- Positive attitude and a willingness to learn and grow
Responsibilities
- Receive calls from clients (lenders, contractors, and consumers) over the phone to source any and all needs related to 360 platform programs
- Research inbound requests in a timely manner to sustain, maintain, and enhance our client relationships
- Listen to our customer’s concerns, solve problems, answer questions and work with them to find a resolution while showing empathy
- Conduct outbound follow up and engage internal departments, when needed, to fully resolve complex and/or escalated service requests
- Ensure each client has a positive experience with our company – service first
- Build strong working relationships to address and support client needs
- Complete required paperwork and documentation at the end of each day within all system(s)
- Handle complex workmanship/contractor complaints, including the proper situational assessment and applicable escalation to Management
- Adherence to company compliance rules and financial institution regulations
- Ability to cross-train on additional skills in the development path to increase financing-brokered originations
Modernize specializes in bridging homeowners with contractors to facilitate energy efficiency improvements, including installations like solar panels, windows, and roofing. This organization promotes a sustainable work environment by focusing on energy conservation and fostering connections within the home improvement industry. Its key role in advancing eco-friendly home transformations makes it an appealing workplace for those dedicated to environmental sustainability and innovative home solutions.
Company Stage
M&A
Total Funding
$68.7M
Headquarters
Austin, Texas
Founded
2005
Growth & Insights
Headcount
6 month growth
↑ 1%1 year growth
↓ -12%2 year growth
↑ 7%INACTIVE