Planning Operations Analyst
Posted on 9/14/2023
Procore Technologies

1,001-5,000 employees

Cloud-based construction project management software
Company Overview
Procore Technologies stands out as a leading provider of cloud-based construction software, offering a comprehensive suite of project management tools that streamline and digitize traditionally paper-heavy processes, enhancing efficiency and reducing costly risks. The company's commitment to advancing the construction industry is evident in its global platform that unites all project stakeholders, providing unlimited access to support and fostering a community of industry professionals. With a business model specifically designed for the construction industry, Procore's approach to technical innovation and industry leadership makes it an attractive workplace for those seeking to contribute to the evolution of construction project management.
Industrial & Manufacturing

Company Stage


Total Funding





Carpinteria, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Toronto, ON, Canada
Experience Level
Desired Skills
Sales & Account Management
Operations & Logistics
  • Bachelor's degree in a business-related field or equivalent combination of education and related experience
  • 3+ years of relevant planning or scheduling experience (e.g., contact center WFM or experience in revenue/business operations)
  • Experience with WFM software (e.g., Aspect, IEX, Genesys, etc.)
  • Excellent analytical, communication, and organizational skills
  • Demonstrated computer and software skills
  • Capacity Planning experience is preferred
  • Develop schedules that effectively deliver staffing levels that consistently achieve productivity commitments
  • Forecast future attrition based on historical trends, planned promotions, current tenure, etc., and partner with Finance and Talent Partners to provide insights or recommendations to the Leadership team
  • Manage the monthly employee alignment exercise to ensure all sales territories are covered and provide recommendations based on gaps in tenure, headcount, and revenue
  • Regularly audit employee systems to ensure accurate leveling, titles, etc
  • Participate in the planning and execution of quarterly Sales events to ensure maximum results and participation
  • Manage non-productive time request process, ensure activities are planned without impacting SLAs
  • Review and process scheduling change requests
  • Perform ongoing analysis of current staffing and efficiencies comparing them to current staffing requirements to ensure proper staffing in all skills 24/7
  • Lead weekly staffing review meetings detailing the previous week's performance, the forecasted performance of the current and future weeks while also identifying any risks
  • Work with Leadership and Enablement partners to schedule and optimize team meetings, one on ones, training, and various other activities
  • Oversee productivity at assigned departments by assessing, analyzing, and reporting employee productivity at the individual, departmental and institutional levels
  • Problem-Solving: must demonstrate the proactive ability to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action
  • Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals/business objectives
  • Provide daily/weekly/monthly performance reports to leadership
  • Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals/business objectives